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Game Crashes and XP loss


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I looked through the forums and did not see a topic on this yet.

 

On Friday 2022-04-22 the Chronos server went down.

There were those in TOI at the time, and they did not get disconnected.

When attempting to reconnect with chronos some hours later, they lost connection.

Items and adena were retained, but the xp gained over those many hours with consumables running was lost.

 

On Sunday 2022-04-24 the Chronos server went down.

There were those in Dethrone at this time and they did not get disconnected.

After 3 hours of full consumables popped and making over 5,000,000,000,000,000 XP

they disconnected upon attempting to rejoin Chronos.

All consumables were missing, but the 5,000,000,000,000,000 XP was lost.

 

I do not see even an acknowledgement by NCWest to correct the problem going forward:

No server emergency maintanance

No consumable refunds

No way to gain back the lost xp, wasted hours, and wasted consumables/runes.

 

Please address this issue as soon as possible.

- Your NCWest Patrons

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