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Soul Crystal being deleted after trying to place another


Steecker

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I went to put a Shilen 6 on my Dualsword, but it didn't show any existing SA, when I put the shilen, it didn't appear on the weapon and then I tried to put an exalted SA to see if it appeared, and it worked, but my shilen 6 disappeared, from weapon, from the inventory, is nowhere to be found. there was a big blacksmith system error. in which I went to ask in a ticket to have my item back, and the support team recognized the problem and told me to open a post on the forum to fix the problem. but they can't return my missing item, (BECAUSE OF AN ERROR IN THEIR SYSTEM).

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