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Chronos Downtime Compensation Details 8/31/2022


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Hello, everyone!


As a result of the recent extended downtime affecting players on the Chronos server, we will be offering the following compensation beginning after maintenance on Wednesday, August 31.


Chronos Server 
Coupon Code: ChronosDowntime0822
Limitation: Chronos Server. 1-use per account, valid through September 9, at 11:59 PM. 

  • Oriana’s Lucky Coin x300
  • Cube of Gratitude x1
  • Shining Dragon Attribute Tonic (XP) x20
  • Honey Dark Beer x20
  • Freya's Scroll of Storm x20

The Cube of Gratitude, received from the coupon code, can be used once-per-day for 14 days to obtain a daily reward. A special reward will be granted on the final day, for players who used the Cube of Gratitude for all previous days of the compensation event. 
Cube of Gratitude Rewards

  • Basket of Gratitude x1 (Given on the first through the 13th cube opening) 
  • Basket of Gratitude and Love x1 (Given on the 14th cube opening)

The Basket of Gratitude will reward players with the following items.

  • Dandy's Home Run Ball    x2
  • Vitality Maintaining Rune (2-hour duration) x1
  • Emperor's Special Cocktail x2
  • Freya's Ice Rose     x10
  • Dragon Weapon Coupon

The Basket of Gratitude and Love will reward players with the following items.

  • Dandy's Home Run Ball    x2
  • Vitality Maintaining Rune (2-hour duration) x1
  • Emperor's Special Cocktail x2
  • Freya's Ice Rose     x10
  • Dragon Weapon Coupon x1
  • Blessed Antharas' Earring (30-day expiration) x1
  • Blessed Valakas' Necklace (30-day expiration) x1
  • Tauti's Ring (30-day expiration) x1
  • Earth Wyrm Heart Ring (30-day expiration) x1
  • Lindvior's Earring (30-day expiration) x1

The Dragon Weapon Coupon obtained from the Cube of Gratitude, or Cube of Gratitude and Love, can be exchanged for a 1-day standard Dragon Weapon of the player’s choosing through the Event NPC Roa from the maintenance on August 31st to the maintenance on September 21st. 


Lastly, from the maintenance on August 31st to the maintenance on September 21st, players will be able to receive one buff per-character per-day by talking to the event NPC Roa, located in the Towns of Giran and Aden. The “Gift of Gratitude” buff will last for 5 hours and grant the following bonuses:

  • EXP/SP bonus 30% for 5 hours, EXP/SP 30% earned in a Vitality state, P. Atk./P. Def./M. Atk./M. Def 15% increase

These items will be deleted on September 14:

  • Shining Dragon Attribute Tonic (XP)
  • Honey Dark Beer
  • Freya's Scroll of Storm

These items will be deleted on September 21:

  • Basket of Gratitude
  • Basket of Gratitude and Love
  • Cube of Gratitude
  • Dragon Weapon Coupon

These items will be deleted on September 28:

  • Vitality Maintaining Rune
  • Freya's Ice Rose
  • All 1-day Dragon Weapons

We know how frustrating downtime or server issues can be when attempting to play and enjoy an online game, and we sincerely hope that the benefits outlined in the above compensation will off-set some of the inconvenience many of you experienced this past weekend on the Chronos server. We hope you will enjoy these rewards, and thank you immensely for your continued support!

Best Regards,
Hermes

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6 minutes ago, Hermes said:

Hello, everyone!


As a result of the recent extended downtime affecting players on the Chronos server, we will be offering the following compensation beginning after maintenance on Wednesday, August 31.


Chronos Server 
Coupon Code: TBD (the code will be provided after maintenance on Wednesday, August 31 and this thread will be appropriately updated).
Limitation: Chronos Server. 1-use per account, valid through September 9, at 11:59 PM. 

  • Oriana’s Lucky Coin x300
  • Cube of Gratitude x1
  • Shining Dragon Attribute Tonic (XP) x20
  • Honey Dark Beer x20
  • Freya's Scroll of Storm x20

The Cube of Gratitude, received from the coupon code, can be used once-per-day for 14 days to obtain a daily reward. A special reward will be granted on the final day, for players who used the Cube of Gratitude for all previous days of the compensation event. 
Cube of Gratitude Rewards

  • Basket of Gratitude x1 (Given on the first through the 13th cube opening) 
  • Basket of Gratitude and Love x1 (Given on the 14th cube opening)

The Basket of Gratitude will reward players with the following items.

  • Dandy's Home Run Ball    x2
  • Vitality Maintaining Rune (2-hour duration) x1
  • Emperor's Special Cocktail x2
  • Freya's Ice Rose     x10
  • Dragon Weapon Coupon

The Basket of Gratitude and Love will reward players with the following items.

  • Dandy's Home Run Ball    x2
  • Vitality Maintaining Rune (2-hour duration) x1
  • Emperor's Special Cocktail x2
  • Freya's Ice Rose     x10
  • Dragon Weapon Coupon x1
  • Blessed Antharas' Earring (30-day expiration) x1
  • Blessed Valakas' Necklace (30-day expiration) x1
  • Tauti's Ring (30-day expiration) x1
  • Earth Wyrm Heart Ring (30-day expiration) x1
  • Lindvior's Earring (30-day expiration) x1

The Dragon Weapon Coupon obtained from the Cube of Gratitude, or Cube of Gratitude and Love, can be exchanged for a 1-day standard Dragon Weapon of the player’s choosing through the Event NPC Roa from the maintenance on August 31st to the maintenance on September 21st. 


Lastly, from the maintenance on August 31st to the maintenance on September 21st, players will be able to receive one buff per-character per-day by talking to the event NPC Roa, located in the Towns of Giran and Aden. The “Gift of Gratitude” buff will last for 5 hours and grant the following bonuses:

  • EXP/SP bonus 30% for 5 hours, EXP/SP 30% earned in a Vitality state, P. Atk./P. Def./M. Atk./M. Def 15% increase

These items will be deleted on September 14:

  • Shining Dragon Attribute Tonic (XP)
  • Honey Dark Beer
  • Freya's Scroll of Storm

These items will be deleted on September 21:

  • Basket of Gratitude
  • Basket of Gratitude and Love
  • Cube of Gratitude
  • Dragon Weapon Coupon

These items will be deleted on September 28:

  • Vitality Maintaining Rune
  • Freya's Ice Rose
  • All 1-day Dragon Weapons

We know how frustrating downtime or server issues can be when attempting to play and enjoy an online game, and we sincerely hope that the benefits outlined in the above compensation will off-set some of the inconvenience many of you experienced this past weekend on the Chronos server. We hope you will enjoy these rewards, and thank you immensely for your continued support!

Best Regards,
Hermes

what a joke. cost chronos heros almost jeopardize dethrone  RUIN the most highly contested parts of the game. Players that farm oly all month to get screwed over.

You people in charge really need to get it together. I would have fired my management team over this already. if you cant do your job and dont have a clue about the game, you should just FLAT OUT RESIGN...

 

incompetence and a slap in the face..

 

@Hermes  REALLY think this is appropriate for compensation?. @Hermesdo you even log into the game ? @HermesI think the CHRONOS community deserves a thorough explanation as to who and why the dethrone and olympiad server was allowed to be accessed.  

Why have 2 servers that contest olympiad and dethrone ? When you allow only one to access it on not just any day but the last day when it counts the most.

 

You people can do better....  

 

100 % unsatisfied and disappointed.

 

 

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what.... is this... the server was down 3/4 of the day and this is what we get from it... what a joke.  oh how you guys have fallen, not even a 14 day vit rune.  you guys are a disappointment.

 

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@Hermesthis does nothing for the actual paying customers you do realize that right ? it's downright insulting even

those compensation rewards are great for the free2play players that dont dont spend ncoins but to the real player base that pays ur salary this is down right pathetic, you can do better.. much better!!

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what rubbish lol, are you serious?

There isn't a single thing of any use at all to players over 105 :P. Lost dethrone, oly, swamp , euro dailies and basically a day of xp with a 2 hr rune :P. its insulting.  Do you have any idea what your doing ?

 

Players posted what they considered fair compensation and we get this :D haha...its not even worth logging into account to claim.

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Just now, Draecke said:

@Hermesthis does nothing for the actual paying customers you do realize that right ? it's downright insulting even

those compensation rewards are great for the free2play players dont dont spend ncoins but to the real player base that pays ur salary this is down right pathetic, you can do better.. much better!!

#FACTS

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Can anybody tell me where our compensation is? Not even Brilliant or Royal versions. 

Can't really continue giving you guys "continued support" with this. I will definitely for one, not be "enjoying" these.

2 hour vit runes? We got Bora pots. My 100 daily craft lasts me more than a day.

Note, no way does this compensation compensate me the 15+quad of exp lost.

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More than good compensation.
They should just rethink the olympiada factor that some were harmed because of it.
Apart from that it's more than good, lineage player is opportunistic, they want to force the arrival of red libra because of a server problem, they want items, adena, does anyone want a STG3 bow for the problem?

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A 7-day vitality maintain rune would have done it, but here we are with the forum thread on fire with the community announcing their displeasure. The loudest community members are the ones that don't need the 1 day dragon weapons FYI. Might as well throw in some S-grade weapon coupons to go with the dragon weapon coupons so I can throw them both in the trash.

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@Hermesjust delete this whole topic, pretend you never posted it and put something meaningful up asap and attend Innova Customer care training as at least they know how to give decent & adequate compensations

I could post some screenshots of Chronos Global shout right now but I can summarize it for ya here: undo this holy mess or just resign.

This is NOT OK

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