Lag & Disconnection Issue Survey - Your Help Is Needed!

[Hermes]

Hello everyone,

First, thank you all for being patient while we continue investigating the lag issues reported by many in our forums. Please note that providing an enjoyable game environment is our top priority.

We have been investigating the recent lag, disconnects, and login issues that are being reported. However, we are having difficulties in narrowing down the causes while it happens mainly to Eastern Europe players.

We would like to open this discussion more broadly here in the Forum and collect more information from as many players as possible. Therefore, please provide the following information to help us find the root cause of the problem:

Q: Game server you play on (Chronos/Naia):
A:

Q: City and Country where you play from:
A:

Q: Your ISP provider name
A:

Q: Is your lag problem continuous, or is it intermittent?
A:

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:

Q: Problems you are experiencing (please provide as much detail as possible):
A:

Q: Do you use any VPN or Fastping service? If so, which one:
A:

Q: Did you find a temporary solution to your issue? If so, please share:
A:

Please keep the format the same as above: Copy and Paste the questions to the body of your message, and write your answer after the "A:". To keep this topic organized, any messages out of format will be removed.

We appreciate your help.
Hermes

[LuckyStrikz]

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A: Millington, TN - USA

Q: Your ISP provider name
A: Ritter Communications - 1 Gigabit connection

Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: 1pm to 5pm - PST

Q: Problems you are experiencing (please provide as much detail as possible):
A:  Clients completely close to delay in items gather with a lag delay of up to 30 seconds.

Q: Do you use any VPN or Fastping service? If so, which one:
A:  None

Q: Did you find a temporary solution to your issue? If so, please share:
A: None

[Ai0s]

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A: Athens- Greece

Q: Your ISP provider name
A: Vodafone

Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: 1pm to 5pm - PST

Q: Problems you are experiencing (please provide as much detail as possible):
A:  Clients  closes with disconect message but my connection is up in the same time.

Q: Do you use any VPN or Fastping service? If so, which one:
A:  None

Q: Did you find a temporary solution to your issue? If so, please share:
A: None

[fademist]

Q: Game server you play on (Chronos/Naia):

NAIA

Q: City and Country where you play from:

Athens-Greece

Q: Your ISP provider name

Cosmote

Q: Is your lag problem continuous, or is it intermittent?

A: Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):

A: 1pm to 5pm - PST

Q: Problems you are experiencing (please provide as much detail as possible):
A:  Clients  closes with disconect message but my connection is up in the same time.

 

[killerman]

Q: Game server you play on (Chronos/Naia):
A:Naia

Q: City and Country where you play from:
A:Austria- Linz

Q: Your ISP provider name
A:A1

Q: Is your lag problem continuous, or is it intermittent?
A:intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:all day no specific time

Q: Problems you are experiencing (please provide as much detail as possible):
A:disconects and delay up to 20 secs

Q: Do you use any VPN or Fastping service? If so, which one:
A:none

Q: Did you find a temporary solution to your issue? If so, please share:
A:none

[maelys]

Q: Game server you play on (Chronos/Naia):
A:Chronos

Q: City and Country where you play from:
A:Paris France

Q: Your ISP provider name
A:SFR

Q: Is your lag problem continuous, or is it intermittent?
A:Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:afternoon until midnight europe time

Q: Problems you are experiencing (please provide as much detail as possible):
A:lag, frozen like 20 sec, dc. 

Q: Do you use any VPN or Fastping service? If so, which one:
A:none

Q: Did you find a temporary solution to your issue? If so, please share:
A:none

[ClingyParasite]

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A:Toronto, Canada

Q: Your ISP provider name
A:Fido

Q: Is your lag problem continuous, or is it intermittent?
A: DC in dethrone and TOI

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: In dethrone

Q: Problems you are experiencing (please provide as much detail as possible):
A: Every time I go to dethrone I get randomly DC. Usually like 6 times in 2 hours. Its really bad. Outside of dethrone I get DC if I stand unactive for certain amount of time. Sometimes its very aggresive, can dc after like 2 min of not moving. 

Q: Do you use any VPN or Fastping service? If so, which one:
A: No

Q: Did you find a temporary solution to your issue? If so, please share:
A: NO

[MartinaIT]

Q: Game server you play on (Chronos/Naia):
A: NAIA

Q: City and Country where you play from:
A: ITALY

Q: Your ISP provider name
A: TIM 

Q: Is your lag problem continuous, or is it intermittent?
A: INTERMITTENT

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: DC WHITOUT SENSE OR TIME AND RESET OR CHANGE ALONE  VIDEO OPTION

Q: Problems you are experiencing (please provide as much detail as possible):
A: DC AND WHEN HAPPEN NCLAUNCHER DOESENT WORK SO RR TILL WORK

Q: Do you use any VPN or Fastping service? If so, which one:
A: NO

Q: Did you find a temporary solution to your issue? If so, please share:
A: I CLOSE AND REOPEN NCLAUNCHER TILL GO AND NO LAG

[TOD]

Q: Game server you play on (Chronos/Naia):
A: NAIA

Q: City and Country where you play from:
A: ATHENS / GREECE

Q: Your ISP provider name
A: WIND HELLAS

Q: Is your lag problem continuous, or is it intermittent?
A: INTERMITTEN

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: BETWEEN 17:00 AND EARLY MORNING 08-09:00 AM

Q: Problems you are experiencing (please provide as much detail as possible):
A: TERRIBLE LAG (ABOUT 15 SEC ) AND DISCONNECTS CLIENTS (LESS THE LAST 4 DAYS.)

Q: Do you use any VPN or Fastping service? If so, which one:
A: NO

Q: Did you find a temporary solution to your issue? If so, please share:
A: NO

[iPutin]

Q: Game server you play on (Chronos/Naia):

Chronos

Q: City and Country where you play from:

Dodecanese-Greece

Q: Your ISP provider name

Cosmote

Q: Is your lag problem continuous, or is it intermittent?

A: Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):

A: 1pm to 5pm - PST

Q: Problems you are experiencing (please provide as much detail as possible):
A:  disconects and delay up to 20 secs

Q: Do you use any VPN or Fastping service? If so, which one:
A: NO

Q: Did you find a temporary solution to your issue? If so, please share:
A: NO

 

 

 

[sirch]

Q: Game server you play on (Chronos/Naia):

A:Naia  

Q: City and Country where you play from:

A: Kavala- Greece 

Q: Your ISP provider name

A: Vodafone

Q: Is your lag problem continuous, or is it intermittent?

A: Intermittent

Q: Problems you are experiencing (please provide as much detail as possible):

2 +weeks lags many , frozen like 20-40sec , dc.We lost time and adena ofc. 

Q: Do you use any VPN or Fastping service? If so, which one:

A: No

 

Q: Did you find a temporary solution to your issue? If so, please share:

A: No

 

 

 

[Master_Dh]

Q: Game server you play on (Chronos/Naia):
A: NAIA

Q: City and Country where you play from:
A: Goias / Brasil

Q: Your ISP provider name
A: FLYNET TELECOM LTDA - ME

Q: Is your lag problem continuous, or is it intermittent?
A: INTERMITTENT

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: 01:00 to 04:00

Q: Problems you are experiencing (please provide as much detail as possible):
A: when I open the launcher it fails, when I enter the game it appears after a few hours "Please login again.<7>".
Especially when I leave a "Hunting Zone"

Q: Do you use any VPN or Fastping service? If so, which one:
A: NO

Q: Did you find a temporary solution to your issue? If so, please share:
A: I contact my provider, he changes the route of my internet and the problem resolves momentarily.

[MASSGRAVE]

• Administrators

Posted 17 hours ago

Hello everyone,

First, thank you all for being patient while we continue investigating the lag issues reported by many in our forums. Please note that providing an enjoyable game environment is our top priority.

We have been investigating the recent lag, disconnects, and login issues that are being reported. However, we are having difficulties in narrowing down the causes while it happens mainly to Eastern Europe players.

We would like to open this discussion more broadly here in the Forum and collect more information from as many players as possible. Therefore, please provide the following information to help us find the root cause of the problem:

Q: Game server you play on (Chronos/Naia):
A:chronos

Q: City and Country where you play from:
A; KARPATHOS - HELLAS {GREECE}

Q: Your ISP provider name
A:COSMOTE

Q: Is your lag problem continuous, or is it intermittent?
A:intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:DIFFERENT TIMES

Q: Problems you are experiencing (please provide as much detail as possible):
A:LAG & DISCONNECT

Q: Do you use any VPN or Fastping service? If so, which one:
A:I THINK FASTPING. IS THAT FAST TRACKING?

Q: Did you find a temporary solution to your issue? If so, please share:
A:JUST TRY TO PLAY THROUGH IT

[SafeStash]

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A: Macedonia/Greece

Q: Your ISP provider name
A: HCN fiber 130/130

Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: 1pm to 8pm - PST (sometimes it varies)

Q: Problems you are experiencing (please provide as much detail as possible):
A: Sudden delays in reaction time between user action and game reaction. Eg, I click to move and it moves after 5-60 seconds. If it exceeds that 60 seconds sometimes it also Disconnects me from the server. The inventory and rest of functions work and by work I mean they open immediately so that client doesn't seem frozen. Then if the delay is less that 60 seconds, i sometimes see a "fast forward" of all the actions and moves i wanted to do.  Text and messages are working similarly , but not with such delay. While I experience this kind of lag, on another client, I can see NO lag at all and everything is normal. Yesterday, my main client was lag free and the two clients in teh background were laggy with the similar problems and disconnections. Also, most of the times I get random disconnects on one or two of my clients, while the rest (1 or 2) remain logged.

Q: Do you use any VPN or Fastping service? If so, which one:
A: No.

Q: Did you find a temporary solution to your issue? If so, please share:
A: No solutions worked as the issue seems to be totally randomized and there is no way to troubleshoot. I tried, file repair, restarting PC, router, restarting clients etc. The only thing i didnt try is the resolution settings of the game but you will be more knowledgeable to say if some image settings are causing this issues

[Afri]

Q: Game server you play on (Chronos/Naia):
A:Naia

Q: City and Country where you play from:
A:Romania, filiasi

Q: Your ISP provider name
A: Netfil s.r. l

gigabyte connection

Q: Is your lag problem continuous, or is it intermittent?
A: intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:

Q: Problems you are experiencing (please provide as much detail as possible):
A:sometimes i get dc, sometimes i get freeeze

one 1 computer i cannot login. support say is from lag..but 2 computers are working , 1 is not working. reinstaled windows and still the same

Q: Do you use any VPN or Fastping service? If so, which one:
A: no vpn

Q: Did you find a temporary solution to your issue? If so, please share:
A: i didnt find a solution

[Equadym]

Q: Game server you play on (Chronos/Naia):
A: NAIA

Q: City and Country where you play from:
A: Santiago, Chile

Q: Your ISP provider name
A: MUNDOPACIFICO

Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: No specific timeframe, randomly during day or night

Q: Problems you are experiencing (please provide as much detail as possible):
A: Need several tries to run launcher and the several more tries to start playing as receiving "cannot load data from login server" error messages

Q: Do you use any VPN or Fastping service? If so, which one:
A: NO

Q: Did you find a temporary solution to your issue? If so, please share:
A: NO

[sauragr]

22 hours ago, Hermes said:

Hello everyone,

First, thank you all for being patient while we continue investigating the lag issues reported by many in our forums. Please note that providing an enjoyable game environment is our top priority.

We have been investigating the recent lag, disconnects, and login issues that are being reported. However, we are having difficulties in narrowing down the causes while it happens mainly to Eastern Europe players.

We would like to open this discussion more broadly here in the Forum and collect more information from as many players as possible. Therefore, please provide the following information to help us find the root cause of the problem:

Q: Game server you play on (Chronos/Naia):
A: NAIA

Q: City and Country where you play from:
A: EDESSA/GREECE

Q: Your ISP provider name
A: WIND

Q: Is your lag problem continuous, or is it intermittent?
A: DELAY/PING

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: ALL DAY

Q: Problems you are experiencing (please provide as much detail as possible):
A: PING

Q: Do you use any VPN or Fastping service? If so, which one:
A:NO

Q: Did you find a temporary solution to your issue? If so, please share:
A:NO

Please keep the format the same as above: Copy and Paste the questions to the body of your message, and write your answer after the "A:". To keep this topic organized, any messages out of format will be removed.

We appreciate your help.
Hermes

 

[AshesOfAden]

Q: Game server you play on (Chronos/Naia):
A:Chronos

Q: City and Country where you play from:
A:England

Q: Your ISP provider name
A:Vodafone

Q: Is your lag problem continuous, or is it intermittent?
A:Ocasionally from time to time

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:Usually on evenings

Q: Problems you are experiencing (please provide as much detail as possible):
A:Launcher errors even when launcher lets you in the game you get instant disconect

Q: Do you use any VPN or Fastping service? If so, which one:
A:No

Q: Did you find a temporary solution to your issue? If so, please share:
A:Yes, have to sacrifice one account to be able to log in More info below ===>

https://forums.lineage2.com/topic/25769-recent-performance-and-login-issues-–-1109/?do=findComment&comment=178823

[MartikaCS]

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A:  Pensacola, US

Q: Your ISP provider name
A: AT&T

Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent; experienced most in high player traffic areas to include high traffic hunting zones

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:  All the time, but worse with higher player density (weekends, for example).

Q: Problems you are experiencing (please provide as much detail as possible):
A: Extreme lag in player dense areas, to include unwanted disconnections.  I cannot stay connected for more than a few hours without disconnect.

Q: Do you use any VPN or Fastping service? If so, which one:
A: No

Q: Did you find a temporary solution to your issue? If so, please share:
A: No; all graphics, ranges, and performance settings are set to lowest possible, which greatly impacts the game experience.

[Morphin]

• Administrators

Posted 23 hours ago

 

Q: Game server you play on (Chronos/Naia):
A:Naia

Q: City and Country where you play from:
A:Greece-Athens

Q: Your ISP provider name
A:Wind

Q: Is your lag problem continuous, or is it intermittent?
A:Continuous lags,not so many dc's

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:about 19.00-24.00 gtm+2,weekends also

Q: Problems you are experiencing (please provide as much detail as possible):
A:2 weeks lag's,freeze,not so many dc's,a bit better on open world,dailys instance making like blindman if be lucky,time zones nightmare of lag

 Q: Do you use any VPN or Fastping service? If so, which one:
A:no

Q: Did you find a temporary solution to your issue? If so, please share:

A:no is random, 2/3 box freeze always ,now lag the box of iss n after 30' lag the dd box

[Toooldforthis]

Q: Game server you play on (Chronos/Naia):
A:NAIA

Q: City and Country where you play from:
A: CHIOS GREECE

Q: Your ISP provider name
A:NOVA

Q: Is your lag problem continuous, or is it intermittent?
A:iNTERMITTENT

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:USUALLY AFTERNOON  GREEK TIME 17.00  FROM 19.00 PST IF IAM NOT WRONG

Q: Problems you are experiencing (please provide as much detail as possible):
A:lAG AND DELAY MANY SECONDS AND SOME TIMES EVEN DC ALSO NOT EASY TO LOG IN GAME

Q: Do you use any VPN or Fastping service? If so, which one:
A: NO

Q: Did you find a temporary solution to your issue? If so, please share:
A:NO

[Snow1]

Q: Game server you play on (Chronos/Naia):
A: Naia.

Q: City and Country where you play from:
A: Greece.

Q: Your ISP provider name
A: Nova.

Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent, but it is so often and lasts for that long that you can call it almost continuous.

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: The intense lag starts at around 5am PST and lasts until 3pm PST. Of course there are some periods of lag-free gaming, but it is a rare thing to happen.

Q: Problems you are experiencing (please provide as much detail as possible):
A: First thing I would like to mention, these lags started on Tuesday, 1st of November 2022. So it is already 15 full days of this problem.
> The problems that I am experiencing are the following:
1. There are many random disconnects throughout the day and night.
2. When I am trying to login, it can take even more 10 tries so I can finally login and run the client. Most times, after I provide my e-mail and password on the launcher, either I get the message "Failed to log in. Please try again later. (0)" or else, it takes me to the next step asking for the verification code, but after I give the verification code, then I get redirected back to asking me again for my e-mail and password.
3. The lag in town is not a big problem, my characters can move quite normally. But still even there, this lag does't make the game enjoyable at all.
4. The lag in normal hunting areas is more intense, with huge lag spikes every now and then, which may lead to death or a disconnect.
5. Now, lets move to the real big problem: the timed zones. Most days, and mostly during the hours mentioned on the question above, the lag is huge. As a result, most times, I cannot even move at all when I enter any timed zone. It takes many minutes to load the NPC's, even more to show players or mobs, the exit button of the timed zone may take even more than 5 minutes to actually take me out of the timed zone, restarting the game also not responding for many minutes too.
> As a result, for a little bit more than 2 weeks now, I cannot farm any timed zones within the hours mentioned above, which is from noon until after midnight in my country. And since exit button and restart take forever to work, I end up losing so much time in the timed zones, time that I do not get back of course.
> Here is a most recent example: when I logged in today, after the server came back up, I entered Crisis, for 30 minutes the game was running almost okay, but then there was a huge lag spike, I died, and then died again cuz of the continuous lag that I started having. I restarted the game to exit the timed zone, my character was moving decently in town, so I tried to enter crisis again. I had 13 minutes left, as the timer showed. It took 2-3 minutes to port me to the 115 area, where I could not move at all or see any NPC, mobs, or players. I was trying the exit button and restart for more than 5 minutes until the exit button finally worked. It teleported me back to Heine town, where I could see no NPC's, no players, and worse thing... The timer of Crisis was still counted down, and when it showed 2 minutes, I got disconnected.
So, I lost more than 10 minutes in the instance, just trying to port out.
> Also, I am buying prestige rune and destiny pack every single month, so that I am able to farm efficiently, especially timed zones. Which I cannot do for 15 days now, half of the time of my paid runes. 

Q: Do you use any VPN or Fastping service? If so, which one:
A: No.

Q: Did you find a temporary solution to your issue? If so, please share:
A: No.

[Kale]

On 11/14/2022 at 4:58 PM, Hermes said:

 

Q: Game server you play on (Chronos/Naia):
A: NAIA

Q: City and Country where you play from:
A: ARGENTINA, YEA YEAH MESSI -.-

Q: Your ISP provider name
A: PERSONAL FLOW

Q: Is your lag problem continuous, or is it intermittent?
A: INTERMITENT

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: 14-18 HS PST

Q: Problems you are experiencing (please provide as much detail as possible):
A: LAUNCHER FAILED DUE TO AN UNEXPECTED ERROR: SYSTEM NET SOCKETS SOCKET EXEPTION, AND LAGS IN A GENERICAL ACTIONS LIKE WALK/RUN, IN CASTILLA LABYRINTH SPARTA (by the way, in the Karina NPC to enter there is a typo wrong with the name of the boss, is not SPATA, is SPARTA) so, when enter, in the first minute there is a LAG too, then it fix

Q: Do you use any VPN or Fastping service? If so, which one:
A: i don t know what is that, i suppos NO

Q: Did you find a temporary solution to your issue? If so, please share:
A: WITH THE LUNCHER, RESTART, RESTART, RESTART, WITH THE LAG NO UNTIL NOW

Thanks for this, i hope you can fix this soon

 

[Roek]

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A: Czech Rep / Decin

Q: Your ISP provider name
A: O2

Q: Is your lag problem continuous, or is it intermittent?
A:  Continuous

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:

Q: Problems you are experiencing (please provide as much detail as possible):
A: Got table You have been disconected <7> , when trying log back, got error code 3325 (launcher was active). Its not regular, like 1x or 5x a day.

Q: Do you use any VPN or Fastping service? If so, which one:
A: no, no

Q: Did you find a temporary solution to your issue? If so, please share:
A: no

[OutrangeouS]

Q: Game server you play on (Chronos/Naia):
A: Naia

Q: City and Country where you play from:
A: Porto, Portugal

Q: Your ISP provider name
A: Altice

Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: Random throughout the day

Q: Problems you are experiencing (please provide as much detail as possible):
A: Lag/delay, you click and your char don't move. You write to someone but you can't see anything on your side, still the person on other side can see what you wrote. Same for skills/movement. You can keep farming like there's no lag, but on your screen your char is frozen, then all of a sudden it gets back to normal. Happens a lot in Field of Crisis.

Q: Do you use any VPN or Fastping service? If so, which one:
A: No.

Q: Did you find a temporary solution to your issue? If so, please share:
A: No.