Lag & Disconnection Issue Survey - Your Help Is Needed!

[ANobody]

Q: Game server you play on (Chronos/Naia):
A: Chronos / Blackbird

Q: City and Country where you play from:
A: Londrina, Brazil

Q: Your ISP provider name
A: Vivo / Claro (yes, I have 2 ISPs and same problem with both)

Q: Is your lag problem continuous, or is it intermittent?
A: No lag problem

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: -

Q: Problems you are experiencing (please provide as much detail as possible):
A: Lots of DC's! I have 6~9 acc in 2 PCs, most dc's from chronos at random times and random acc's (sometimes 1, sometimes all), while in blackbird most of time is World Hunting Zone related.

Q: Do you use any VPN or Fastping service? If so, which one:
A: No

Q: Did you find a temporary solution to your issue? If so, please share:
A: No

[Jishin]

On 11/14/2022 at 4:58 PM, Hermes said:

Hello everyone,

First, thank you all for being patient while we continue investigating the lag issues reported by many in our forums. Please note that providing an enjoyable game environment is our top priority.

We have been investigating the recent lag, disconnects, and login issues that are being reported. However, we are having difficulties in narrowing down the causes while it happens mainly to Eastern Europe players.

We would like to open this discussion more broadly here in the Forum and collect more information from as many players as possible. Therefore, please provide the following information to help us find the root cause of the problem:

Q: Game server you play on (Chronos/Naia):
A: Naia

Q: City and Country where you play from:
A: São Paulo Brazil

Q: Your ISP provider name
A: Giga + 

Q: Is your lag problem continuous, or is it intermittent?
A: continuous

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:

Q: Problems you are experiencing (please provide as much detail as possible):
A: every time have disconecct and come msg, "u have disconect from the server. Please log again. < 7 > "

Yesterday in Dethrone time, 2 times call "u have disconect from the server. Please log again < 8 >"

Yesterday in Dethrone time i disconecct 20x or more, and for login, 4 times give me error for login, and game guard error.

 

Q: Do you use any VPN or Fastping service? If so, which one:
A: no

Q: Did you find a temporary solution to your issue? If so, please share:
A:

Please keep the format the same as above: Copy and Paste the questions to the body of your message, and write your answer after the "A:". To keep this topic organized, any messages out of format will be removed.

We appreciate your help.
Hermes

 

 

[silenttouch]

On 11/14/2022 at 9:58 PM, Hermes said:

Hello everyone,

First, thank you all for being patient while we continue investigating the lag issues reported by many in our forums. Please note that providing an enjoyable game environment is our top priority.

We have been investigating the recent lag, disconnects, and login issues that are being reported. However, we are having difficulties in narrowing down the causes while it happens mainly to Eastern Europe players.

We would like to open this discussion more broadly here in the Forum and collect more information from as many players as possible. Therefore, please provide the following information to help us find the root cause of the problem:

Q: Game server you play on (Chronos/Naia):
A:naia

Q: City and Country where you play from:
A:athens/greece

Q: Your ISP provider name
A:wind

Q: Is your lag problem continuous, or is it intermittent?
A:continuous

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:4:00-13:00 

Q: Problems you are experiencing (please provide as much detail as possible):
A:i have lag with 4sec-1min delay and sometimes i get dc <7>

Q: Do you use any VPN or Fastping service? If so, which one:
A:no

Q: Did you find a temporary solution to your issue? If so, please share:
A:no

Please keep the format the same as above: Copy and Paste the questions to the body of your message, and write your answer after the "A:". To keep this topic organized, any messages out of format will be removed.

We appreciate your help.
Hermes

 

[irxv]

: Game server you play on (Chronos/Naia):
A: NAIA

Q: City and Country where you play from:
A: Athens- Greece

Q: Your ISP provider name
A: WIND

Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: 1pm to 5pm - PST ,SOMETIMES IT VARIES

Q: Problems you are experiencing (please provide as much detail as possible):
A:  Clients  closes with disconect message but my connection is up / and delay up to 20+ secs

Q: Do you use any VPN or Fastping service? If so, which one:
A:  None

Q: Did you find a temporary solution to your issue? If so, please share:
A: None

[TOD]

Q: Game server you play on (Chronos/Naia):
A:NAIA

Q: City and Country where you play from:
A:ATHENS/GREECE

Q: Your ISP provider name
A:WIND HELLAS

Q: Is your lag problem continuous, or is it intermittent?
A:All day  (problem continue for 15 days )

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:from 17:00 (05:00pm) the problem is extreme hard (delay about 30 second) disconnect etc etc .Morning time the problem is less delay about 5 second

Q: Problems you are experiencing (please provide as much detail as possible):
A:Delays disconnects lag cant play.

Q: Do you use any VPN or Fastping service? If so, which one:
A:NO

Q: Did you find a temporary solution to your issue? If so, please share:
A:NO

[Panagis]

Q: Game server you play on (Chronos/Naia):
A: chronos

Q: City and Country where you play from:
A: Greece/ alexandroupoli

Q: Your ISP provider name
A: nova

Q: Is your lag problem continuous, or is it intermittent?
A: continuous 

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: Saturday and Sunday afternoon 

Q: Problems you are experiencing (please provide as much detail as possible):
A: lag, delay and dc

Q: Do you use any VPN or Fastping service? If so, which one:
A: no

Q: Did you find a temporary solution to your issue? If so, please share:
A: of course not. The company that provide the game must find. The company is responsible for problems and solutions 

 

[QueenOfBeauty]

Q: Game server you play on (Chronos/Naia):
A:Chronos

Q: City and Country where you play from:
A:Athens Greece

Q: Your ISP provider name
A:WIND hellas

Q: Is your lag problem continuous, or is it intermittent?
A:Continuous

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:

Q: Problems you are experiencing (please provide as much detail as possible):
A:Lattency problems in dethrone and in live game freezing for 8-10 seconds every like 20-30 seconds and there is 2 chances or getting dc or showing my toon dead

Q: Do you use any VPN or Fastping service? If so, which one:
A:Nope 

Q: Did you find a temporary solution to your issue? If so, please share:
A:No i wouldn't post if i would find a solution

[xgaelx]

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A: Argentina

Q: Your ISP provider name
A: Personal/Fibertel 

Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):

A: any time

Q: Problems you are experiencing (please provide as much detail as possible):                                                                                      At this moment he just threw the 3 pj, I came out of IT, I was connected for only 1h45 min, I can never leave a pj selling, he throws them at me, when I enter the instances I stay frozen for a minute or more, the same thing happens to me if I have connected a pj two or with three         

Q: Do you use any VPN or Fastping service? If so, which one:
A: None

Q: Did you find a temporary solution to your issue? If so, please share:                                                                                                                No

[Sienthel]

Q: Game server you play on (Chronos/Naia):
A:NAIA

Q: City and Country where you play from:
A:ATHENS/GREECE

Q: Your ISP provider name
A:NOVA

Q: Is your lag problem continuous, or is it intermittent?
A:All day 

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:the problem is extreme hard disconnect etc etc .

Q: Problems you are experiencing (please provide as much detail as possible):
A:Delays disconnects lag cant play.

Q: Do you use any VPN or Fastping service? If so, which one:
A:NO

Q: Did you find a temporary solution to your issue? If so, please share:
A:NO

[ReZzZ]

Q: Game server you play on (Chronos/Naia):
A: NAIA

Q: City and Country where you play from:
A: NORTH ITALY

Q: Your ISP provider name
A: TIM FIBER

Q: Is your lag problem continuous, or is it intermittent?
A: continuous 

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: 17:00 - > 01:00 GMT +1

Q: Problems you are experiencing (please provide as much detail as possible):
A: 100 tries for log in with several error messages

impossible to move in timed zones/deathrone/normal zones 

today got like 7 dcs and it's like 20 days that lag so much and farm is impossible

Q: Do you use any VPN or Fastping service? If so, which one:
A: no

Q: Did you find a temporary solution to your issue? If so, please share:
A: the only solution i find is don't renew prestige and destiny, it's 20 days we have this lag and i hate waste money for a service so bad.

[ChildrenofBodomi]

: Game server you play on (Chronos/Naia):
A: Naia

Q: City and Country where you play from:
A: Hungary

Q: Your ISP provider name
A: Vodafone

Q: Is your lag problem continuous, or is it intermittent?
A: Continuous

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: Started 24-11-2022 until now, continuous, 2-5 time out / minute (ping to icmp.us.ncwest.com)

Q: Problems you are experiencing (please provide as much detail as possible):
A: Lag 

Huge packet loss at hops:
twelve99.net / twelve99-cust.net

Q: Do you use any VPN or Fastping service? If so, which one:
A: No

Q: Did you find a temporary solution to your issue? If so, please share:
A:None

[Azazelon]

Q: Game server you play on (Chronos/Naia):
A:Naia

Q: City and Country where you play from:
A:Athens - Greece

Q: Your ISP provider name
A:Vodafone

Q: Is your lag problem continuous, or is it intermittent?
A:continuous

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:

Q: Problems you are experiencing (please provide as much detail as possible):
A: 3rd week now, Lag, dc, game guard error code, can't log-in (only after several attempts), critical errors at random

Q: Do you use any VPN or Fastping service? If so, which one:
A:No

Q: Did you find a temporary solution to your issue? If so, please share:

A:No

[Archmge]

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A: Bloomington IL -USA

Q: Your ISP provider name
A: MetroNet - fiber optic

Q: Is your lag problem continuous, or is it intermittent?
A: not so much lag issues its the disconnect for no reason

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: random times 

Q: Problems you are experiencing (please provide as much detail as possible):
A: dropping from the game with no game crash errors so i cannot report it as  a issue

Q: Do you use any VPN or Fastping service? If so, which one:
A:none

Q: Did you find a temporary solution to your issue? If so, please share:
A: none

[maleficentfrost]

Q:Game server chronos

Q: Country Trinidad 

Q:Digicel/personal

Q: Eastern time zone

[Slycutter]

• •  

• Administrators

Posted November 14

Hello everyone,

First, thank you all for being patient while we continue investigating the lag issues reported by many in our forums. Please note that providing an enjoyable game environment is our top priority.

We have been investigating the recent lag, disconnects, and login issues that are being reported. However, we are having difficulties in narrowing down the causes while it happens mainly to Eastern Europe players.

We would like to open this discussion more broadly here in the Forum and collect more information from as many players as possible. Therefore, please provide the following information to help us find the root cause of the problem:

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A:  NJ / USA

Q: Your ISP provider name
A:  Optimum

Q: Is your lag problem continuous, or is it intermittent?
A: Its a random disconnect problem

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: All times of the day and night

Q: Problems you are experiencing (please provide as much detail as possible):
A: I have 3 accounts logged 2 supporting my main, 1 or 2 will randomly disconnect while the other stay logged in but die because of lack of support or damage xping

Q: Do you use any VPN or Fastping service? If so, which one:
A: no

Q: Did you find a temporary solution to your issue? If so, please share:
A: no

[gigiosuperstar]

Q: Game server you play on (Chronos/Naia):
A:naia

Q: City and Country where you play from:
A:italy

Q: Your ISP provider name
A:fastweb

Q: Is your lag problem continuous, or is it intermittent?
A:continuos every hour from this monday 

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:

Q: Problems you are experiencing (please provide as much detail as possible):
A:game freezing and after 1 min go dc 

Q: Do you use any VPN or Fastping service? If so, which one:
A:noone

Q: Did you find a temporary solution to your issue? If so, please share:
A:yes.. i close my pc is useless play in this mode and FOR SURE my  connection is perfetct...

[Genkahi]

Q: Game server you play on (Chronos/Naia):
A:naia

Q: City and Country where you play from:
A:italy, Milan

Q: Your ISP provider name
A:fastweb

Q: Is your lag problem continuous, or is it intermittent?
A:continuos every hour from yesterday evening

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:

Q: Problems you are experiencing (please provide as much detail as possible):
A: it disconnect

Q: Do you use any VPN or Fastping service? If so, which one:
A: no

Q: Did you find a temporary solution to your issue? If so, please share:
A: no

[Vajari]

Q: Game server you play on (Chronos/Naia):
A: Chronos

Q: City and Country where you play from:
A: Hudson, Ma. USA

Q: Your ISP provider name
A: Xfinity/Comcast

Q: Is your lag problem continuous, or is it intermittent?
A: comes/goes

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: comes/goes

Q: Problems you are experiencing (please provide as much detail as possible):
A: long lag spikes, crit errors, disconnection

Q: Do you use any VPN or Fastping service? If so, which one:
A: No

Q: Did you find a temporary solution to your issue? If so, please share:
A: no, but it isn't as frequent as it used to be. My IP says we have a strong connection, the test you made me do via tickets simply blames my IP. So I have a hard time believing it's my IP, when it's only 2 out of 6 to 9 accounts online. 3 on my tower, 3 on my laptop & 3 in the next room. How is it only 2 out of NINE accounts crit error? It's not us, it's YOU.

[Tooga]

P: Servidor do jogo em que você joga (Chronos/Naia):
A:chronos

P: Cidade e País de onde você joga:
R:Brasília/Brasil

Q: O nome do seu provedor ISP
R: Claro Internet

P: Seu problema de atraso é contínuo ou intermitente?
R: Intermitente

P: Se intermitente, qual é o período de tempo em que você enfrenta o problema mais (horário no fuso horário PST):
A: o dia todo

P: Problemas que você está enfrentando (forneça o máximo de detalhes possível):
R: Os clientes fecham completamente

P: Você usa algum serviço VPN ou Fastping? Se sim, qual:
A: não

P: Você encontrou uma solução temporária para o seu problema? Em caso afirmativo, compartilhe:
A: não

[aoddsdsaf]

i hope lineage2 dont disconect us because of our internet tempolary down. that's all will solve this issue

[bulldog]

Q: Game server you play on (Chronos/Naia):
A:Naia

Q: City and Country where you play from:
A:São Paulo, Brasil

Q: Your ISP provider name
A:

Q: Is your lag problem continuous, or is it intermittent?
A: comes/goes

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:comes/goes

Q: Problems you are experiencing (please provide as much detail as possible):
A:falied to start the game,long lag spikes, crit errors, disconnection

Q: Do you use any VPN or Fastping service? If so, which one:
A:

Q: Did you find a temporary solution to your issue? If so, please share:
A:Não

[CiBlocker]

On 11/14/2022 at 9:58 PM, Hermes said:

Q: Game server you play on (Chronos/Naia):
A: Chronos/Naia

Q: City and Country where you play from:
A: Latvia (north-eastern Europe, Baltic region)

Q: Your ISP provider name
A: Baltcom

Q: Is your lag problem continuous, or is it intermittent?
A: intermittent. A lot of problems with NClaucher or with log in on web across << ncsoft.com >>, I don't know why.

Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: Any time. Looks like trouble on server side.

Q: Problems you are experiencing (please provide as much detail as possible):
A: "Can't log in, please try later" -> error code "-1"

Q: Do you use any VPN or Fastping service? If so, which one:
A: No, I don't use.

Q: Did you find a temporary solution to your issue? If so, please share:
A: In First time to me helps changing connection type from "Static IPv6" on "Native" in IPv6 configuration. But sometimes problem with connection still have.

With respect your user.

 

[Slycutter]

So since your Dev team is having so many problems figuring out the problem is I will let you know what I figure out.

-1  = community problem with launcher with your server authenticating login's      This is a server side issue between your launchers and your servers

3125 = DC when game is open is for some reason (maybe gameguard)  your launcher keeps communicating with the servers and when it cannot communicate it DC the game account randomly  (Server side problem causing client side issues)

These are the two big DC problems and log in issues both are something is broken in the coding of launcher if I had to guess where the glitch is but not being able to see your coding this is just informed assumptions from what I can trace since nothing else would make sense.