Ultimate Jewelry Price Issue

[iHyperlite]

Hi @Wissp @Hermes and whoever else should be linked

 

Last week, you pushed out a "Promo" for ultimate jewelry boxes, but the promo made them more expensive at 160 ncoin each.  You then removed the promo from the store, said nothing to the playerbase, and just let us buy normal store Ultimate Jewelry Boxes for 80 ncoin each all week.

Many players purchased on the standard, non-promo price of 80ncoin, so much so the top amethyst is sold out on special craft on chronos.

Now, yet again, not a single word from you to us, the playerbase, the promo package is back and properly set as a discount at 68 ncoin per box.

Interesting you give us the promo price AFTER we all purchased the regular boxes on your lied about "Promo" event.

 

You should credit back every single person who bought Ultimate Jewely Boxes at 80 ncoin either 12 ncoin per box purchased or give them the boxes they should have received if the sale price was properly given to us.

 

I will tell you this much.  You just lied about a promo sale and pushed a non sale, then forced us to buy non sale items to participate in your "event", then you lower prices the following week without a single word regarding the issue.

 

This is a massive F U to the players who spend.  Congrats on pissing off your paying customers. I personally used 40k ncoin.  That made 500 boxes.  On promo, thats 588 boxes, at least 3 more clicks on the 30 box try.  If you think this is a proper business tactic you will find yourself with no spenders pretty damn fast!

 

What are you going to do about it?

If you think giving us boxes AFTER the special craft is over, you will be sadly mistaken.  Don't do this.  If you give us boxes as compensation, it needs to be during the special craft event, otherwise bleep off with that solution.

 

Thank you.

[Siri]

100% agree with @iHyperlite How bad can anyone of you be as Forum GM?

Not a single word about a change, not even a sorry or anything.

You should either hand out Ncoins to each player in the amount of the new promo price vs. old 80 Ncoin per box or hand out to every person the bonus ultimate boxes.

And this would be needed to be done in the next days for as long as the special craft is up.

 

Let me edit:

If there is no fix for that it was the last time i spend for events - which are now only gamble events anyway

 

[PugofCrydee]

Does anyone really want boxes as compensation. I know that I dont. I got the jewels I wanted, I personally would prefer NCCoin compensation. @Wissp @Hermes you should feel assumed at this latest move.  Please tell me how hard is it for you to do your job?  There is absolutely no communication to your player base, even though @Wissp said they were a good communicator and was looking forward to interacting with the playerbase, you don't admit your errors, you try and put changes through fixing your errors with no explanation. Seriously can we not get one just one GM that will actually do something but will also understand the game, because you two @Wissp @Hermes obviously don't have a clue, nor do the "support" staff you have.

[iHyperlite]

39 minutes ago, PugofCrydee said:

Does anyone really want boxes as compensation. I know that I dont. I got the jewels I wanted, I personally would prefer NCCoin compensation. @Wissp @Hermes you should feel assumed at this latest move.  Please tell me how hard is it for you to do your job?  There is absolutely no communication to your player base, even though @Wissp said they were a good communicator and was looking forward to interacting with the playerbase, you don't admit your errors, you try and put changes through fixing your errors with no explanation. Seriously can we not get one just one GM that will actually do something but will also understand the game, because you two @Wissp @Hermes obviously don't have a clue, nor do the "support" staff you have.

i would also prefer ncoin

[PugofCrydee]

Looks like we finally got the lackluster response from our GMs as we thought we would. 

[Arkidis]

You guys think you will get response from GMs/admins. They simply don't care. They will only respond to specific topics.

Yeah, continue playing here and give your money to them  

[Wissp]

We're very sorry about last week's pricing error on the Ultimate Jewelry Boxes! Anyone who purchased boxes at the higher value should have already received a refund. If you don't believe you've been reimbursed, please submit a ticket to our Customer Service department and we'll investigate further. Thank you!

https://support.lineage2.com/hc/en-us/categories/115001077443-Game-Support

[voo]

thanks.  appreciate it.

[Mitzza]

4 hours ago, iHyperlite said:

Hi @Wissp @Hermes and whoever else should be linked

 

Last week, you pushed out a "Promo" for ultimate jewelry boxes, but the promo made them more expensive at 160 ncoin each.  You then removed the promo from the store, said nothing to the playerbase, and just let us buy normal store Ultimate Jewelry Boxes for 80 ncoin each all week.

Many players purchased on the standard, non-promo price of 80ncoin, so much so the top amethyst is sold out on special craft on chronos.

Now, yet again, not a single word from you to us, the playerbase, the promo package is back and properly set as a discount at 68 ncoin per box.

Interesting you give us the promo price AFTER we all purchased the regular boxes on your lied about "Promo" event.

 

You should credit back every single person who bought Ultimate Jewely Boxes at 80 ncoin either 12 ncoin per box purchased or give them the boxes they should have received if the sale price was properly given to us.

 

I will tell you this much.  You just lied about a promo sale and pushed a non sale, then forced us to buy non sale items to participate in your "event", then you lower prices the following week without a single word regarding the issue.

 

This is a massive F U to the players who spend.  Congrats on pissing off your paying customers. I personally used 40k ncoin.  That made 500 boxes.  On promo, thats 588 boxes, at least 3 more clicks on the 30 box try.  If you think this is a proper business tactic you will find yourself with no spenders pretty damn fast!

 

What are you going to do about it?

If you think giving us boxes AFTER the special craft is over, you will be sadly mistaken.  Don't do this.  If you give us boxes as compensation, it needs to be during the special craft event, otherwise bleep off with that solution.

 

Thank you.

You knew this was going to happen and I was waiting for it to happen,  it was logical,  and I think you thought about it, but it lasted to much days until they said somthing,  and the addiction to buy items is in you blood and you had to buy some boxes to try top gem, nothing is gone change as  long as ncsoft make addiction events, and don’t put  some shop where you can buy items and you don't have to gamble,  this the efect they wanted on Players and succeed, if they do this again you probabil do the same, addictions lowers brain functions

[fademist]

1 hour ago, Arkidis said:

You guys think you will get response from GMs/admins. They simply don't care. They will only respond to specific topics.

Yeah, continue playing here and give your money to them  

and u have proven wrong  for this one

[Seshorama]

6 hours ago, iHyperlite said:

Hi @Wissp @Hermes and whoever else should be linked

 

Last week, you pushed out a "Promo" for ultimate jewelry boxes, but the promo made them more expensive at 160 ncoin each.  You then removed the promo from the store, said nothing to the playerbase, and just let us buy normal store Ultimate Jewelry Boxes for 80 ncoin each all week.

Many players purchased on the standard, non-promo price of 80ncoin, so much so the top amethyst is sold out on special craft on chronos.

Now, yet again, not a single word from you to us, the playerbase, the promo package is back and properly set as a discount at 68 ncoin per box.

Interesting you give us the promo price AFTER we all purchased the regular boxes on your lied about "Promo" event.

 

You should credit back every single person who bought Ultimate Jewely Boxes at 80 ncoin either 12 ncoin per box purchased or give them the boxes they should have received if the sale price was properly given to us.

 

I will tell you this much.  You just lied about a promo sale and pushed a non sale, then forced us to buy non sale items to participate in your "event", then you lower prices the following week without a single word regarding the issue.

 

This is a massive F U to the players who spend.  Congrats on pissing off your paying customers. I personally used 40k ncoin.  That made 500 boxes.  On promo, thats 588 boxes, at least 3 more clicks on the 30 box try.  If you think this is a proper business tactic you will find yourself with no spenders pretty damn fast!

 

What are you going to do about it?

If you think giving us boxes AFTER the special craft is over, you will be sadly mistaken.  Don't do this.  If you give us boxes as compensation, it needs to be during the special craft event, otherwise bleep off with that solution.

 

Thank you.

thought you posted last week that you were done spending money on the game?

you paid for 10% success chance and a 90% failure chance....literally the posted rates on the event tab

 

[xer0ff]

2 hours ago, Wissp said:

We're very sorry about last week's pricing error on the Ultimate Jewelry Boxes! Anyone who purchased boxes at the higher value should have already received a refund. If you don't believe you've been reimbursed, please submit a ticket to our Customer Service department and we'll investigate further. Thank you!

https://support.lineage2.com/hc/en-us/categories/115001077443-Game-Support

So does this apply to the people that purchased the normal 80 ncoin boxes? Because the "promotion" had been taken out of the store, with very little information about what would be happening going forward. Or does that mean anybody who used the 80 ncoin option to craft items last week had their pants pulled down?

[Siri]

8 hours ago, Wissp said:

We're very sorry about last week's pricing error on the Ultimate Jewelry Boxes! Anyone who purchased boxes at the higher value should have already received a refund. If you don't believe you've been reimbursed, please submit a ticket to our Customer Service department and we'll investigate further. Thank you!

https://support.lineage2.com/hc/en-us/categories/115001077443-Game-Support

@Wissp @Hermes @Hyunkel nope i got no compensation btw the pricing of 80 ncoin/box vs. 62 ncoins. I made a ticket, lets see the result. I hope you told the support team what to do. Because i already forsee a "working as intended, post your sugestions at the official forums" reply...

[SammlerMull]

53 minutes ago, Siri said:

@Wissp @Hermes @Hyunkel nope i got no compensation btw the pricing of 80 ncoin/box vs. 62 ncoins. I made a ticket, lets see the result. I hope you told the support team what to do. Because i already forsee a "working as intended, post your sugestions at the official forums" reply...

DID you PAY the event price(160 NCoin), or the bundle? the people they refer to compensation are only those who paid those prices... the people that paid normal 80 NCoin price don't qualify(and they paid to gain advantage anyways... so they failed 10% craft, most of us could have failed a few 10% crafts if the prices were lower.

[iHyperlite]

10 hours ago, Seshorama said:

thought you posted last week that you were done spending money on the game?

you paid for 10% success chance and a 90% failure chance....literally the posted rates on the event tab

 

1st event i bought in on in months, i learned my lesson again clearly

 

edit: i suceeded 4 top jewels, i got my moneys worth. but that doesnt change the how tone deaf the gm team is on this issue.

 

 

 

[iHyperlite]

2 hours ago, SammlerMull said:

DID you PAY the event price(160 NCoin), or the bundle? the people they refer to compensation are only those who paid those prices... the people that paid normal 80 NCoin price don't qualify(and they paid to gain advantage anyways... so they failed 10% craft, most of us could have failed a few 10% crafts if the prices were lower.

what advantage?  participating in the event we were given even when the gm team screwed up the promo and said nothing?

 

yea go be jealous more.

[Ballkain]

this game is now just a train wreck, nothing works right, nothing to do, no progress, just gamble.   what a waste of time at this point, even if 90% of the time is aft, no more money from me.  

[iHyperlite]

look.

 

ncsoft pushed out a promo with 2x normal prices. said nothing and removed it after we called them on their bullshit. then the following week they bring a proper event sale price AFTER 1 week passed on the SAME event with 0 COMMUNICATION. 

they didnt even bother to do the simple check of what they were selling the item for in the shop normally for.

We were supposed to have a "PROMO" at the start of the event.  They removed the incorrect store promo without doing a maintenance or bringing the server down.  They could have fixed the promo last week but they didnt.  People then went in on the event and they screwed the spenders.  on purpose in my opinion based on their lackluster responses.

 

there is no way someone is oblivious to this entire issue, @Hermes and @Wissp definitely know what I'm talking about.  They remain silent as per typical on instances they blatantly screw the consumer.

 

 

We get you will refund the 160 incorrect buys.  We aren't asking about that.  We should get a 15% discount on all ultimate jewelry box purchased made last week at the 80 ncoin price.  This is a promo event, we should not be forced into the standard 80 ncoin price due to the gm staff incompetance.  

 

Anyone who agrees with this tactic is a cheap ass non spender who is full of jealousy or an ncsoft sympathizer (if that even exists)

 

[iAndouille]

I want to thanks the support staff for Reimbursing the ncoin quite quickly.

i bought 1590 jewel box at 80 ncoin

They reimbursed the difference (1590 x 12 ncoin) = 19 080 ncoin reimbursed.

12 ncoin because with pack  box is 68 ncoin, and we paid 80 so 12 is the difference reimbursed.

[Seshorama]

1 hour ago, iHyperlite said:

1st event i bought in on in months, i learned my lesson again clearly

 

edit: i suceeded 4 top jewels, i got my moneys worth. but that doesnt change the how tone deaf the gm team is on this issue.

 

 

 

you spent $400+ USD on video game jewels...on items we should  be able to obtain in game

im not jealous, feel kinda bad for you tbh....you call this fun, and its really sad

i login to other game and have fun, and pvp, do dungeons and quests without spending a dime, literally

the coolest part, i dont have to do the same dungeon everyday for 10 years, since there are so many other ones to do....

unlike here at L2, same dungeon everyday for 10 years + same grind spot everyday for 5 years + spend hundreds on game events to get in-game items + no quests + crappy hacker community ....no thanks, not fun

[NemethGeri]

38 minutes ago, Seshorama said:

you spent $400+ USD on video game jewels...on items we should  be able to obtain in game

im not jealous, feel kinda bad for you tbh....you call this fun, and its really sad

i login to other game and have fun, and pvp, do dungeons and quests without spending a dime, literally

the coolest part, i dont have to do the same dungeon everyday for 10 years, since there are so many other ones to do....

unlike here at L2, same dungeon everyday for 10 years + same grind spot everyday for 5 years + spend hundreds on game events to get in-game items + no quests + crappy hacker community ....no thanks, not fun

I agree. The game itself is not much fun anymore, only some good events/promos bring fun to the game, which is kinda sad.

[iHyperlite]

3 hours ago, iAndouille said:

I want to thanks the support staff for Reimbursing the ncoin quite quickly.

i bought 1590 jewel box at 80 ncoin

They reimbursed the difference (1590 x 12 ncoin) = 19 080 ncoin reimbursed.

12 ncoin because with pack  box is 68 ncoin, and we paid 80 so 12 is the difference reimbursed.

i also received a refund for the difference via a support ticket.  thank you.

[iHyperlite]

2 hours ago, Seshorama said:

you spent $400+ USD on video game jewels...on items we should  be able to obtain in game

im not jealous, feel kinda bad for you tbh....you call this fun, and its really sad

i login to other game and have fun, and pvp, do dungeons and quests without spending a dime, literally

the coolest part, i dont have to do the same dungeon everyday for 10 years, since there are so many other ones to do....

unlike here at L2, same dungeon everyday for 10 years + same grind spot everyday for 5 years + spend hundreds on game events to get in-game items + no quests + crappy hacker community ....no thanks, not fun

it is sad and unhealthy to have an opinion on how someone spends the money they earn themselves

[Kosmetas]

4 hours ago, TROTAMUNDOS said:

@Seshorama  bravo finally someone who speaks clearly

If you have to allocate more than 20 dollars or euros to a game per month, that is not a game.

 

All games/hobbies cost money when you play them. If you enjoy the lifestyle choice of the game you will pay hundreds/thousands to keep the fun coming.  If you can't afford the cost of your entertatinment, you have two choices.

[SammlerMull]

10 hours ago, iHyperlite said:

what advantage?  participating in the event we were given even when the gm team screwed up the promo and said nothing?

 

yea go be jealous more.

REALLY the advantage of participating... exhausting some Limited Crafting attempts, and really if you had just paid more, they would have left it alone(no adjustment to L2Store)... but maybe if you had all waited, the bundle would have been cheaper, and we might have even gotten reduced Price for singles(the singles YOU bought are still the same price... maybe if there was a reduction on singles you could be entitled to some adjustment)

I find it offensive that YOU recieved any adjustment... You decided to buy and Clicked the button(period) if you buy 15 boxes of cookies at the normal price $2.49, and a week later the same cookies are 3 boxes for $5.00... your only option is to buy more, the store is not going to discuss whether they owe you more boxes or a refund.