BWEIB Posted January 10, 2023 Share Posted January 10, 2023 @Hermes @Wissp @Hime Unfortunately I had a problem with my credit card, but two months later, fighting, I managed to reverse the mistake they made with the bank, I have an email confirming it from the bank and from one of the supporters who recognized that the amount was reversed, after that sending proof of everything the support stayed with each email asking for something different until they didn't answer me anymore, and even after confirming everything, Brave Orchid support called me a liar saying that the values were not reversed. It's very bad with the customer, more than two months exchanging emails trying to solve everything, and when they solve it they ignore me, so if possible I would like to ask for your help, and also ask to pass it on to the person in charge of the support team to deal with the problems better. customers. We are all subject to problems happening, but I got in touch to solve it, and I'm just ignored. PLEASE, NCSOFT REQUEST THAT THEY HAVE AN ATTENTION WITH THE SUPPORT AT , SO THAT THE HEAD OF THIS TEAM TALKS TO HIS EMPLOYEES TO TREAT CUSTOMERS BETTER. THAT YOU CANNOT ACCUSE A CUSTOMER OF A LIAR 1 Link to comment Share on other sites More sharing options...
Moderators NaceryDWU Posted January 10, 2023 Moderators Share Posted January 10, 2023 Unfortunately, the forums aren't the place to discuss these kind of issues. 2 Link to comment Share on other sites More sharing options...
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