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Fix the NCcoin problem. Please


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I, and many others had to buy more NCCoins to complete the VIP 4. This was more than 15+ hours ago and I haven't received an email confirming the purchase, nor can I locate the coins in my account. Also, I was charged twice on my credit card for the purchase. Tickets are not being responded to. Fix this issue a.s.a.p. please. 

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