ChocolateChip Posted October 5, 2018 Share Posted October 5, 2018 I went afk with my family for around an hour and 7/9 of our accounts got this message: "Due to suspicious activity, this account has been locked. Please contact Support at appeal@ncsoft.com." Can you please check the ticket I put in last night @Juji @Neutron. If not, I want a refund on the money I have spent on one of the accounts that has not been locked... Link to comment Share on other sites More sharing options...
Llothlian Posted October 5, 2018 Share Posted October 5, 2018 You're only allowed 3 accounts active at once. They were likely banned because they were all on the same IP. Link to comment Share on other sites More sharing options...
ChocolateChip Posted October 5, 2018 Author Share Posted October 5, 2018 10 minutes ago, Llothlian said: You're only allowed 3 accounts active at once. They were likely banned because they were all on the same IP. you're only allowed 3 accounts per computer, not IP... Link to comment Share on other sites More sharing options...
Moderators Aurinya Posted October 5, 2018 Moderators Share Posted October 5, 2018 Greetings! Please allow our Support some time to get back to you. They are receiving a high number of tickets at the moment but they will get back to you. Please also avoid bumping your tickets further as this will send them back to the end of the queue and result in longer respond times. Thank you! Link to comment Share on other sites More sharing options...
ChocolateChip Posted October 5, 2018 Author Share Posted October 5, 2018 3 minutes ago, Aurinya said: Greetings! Please allow our Support some time to get back to you. They are receiving a high number of tickets at the moment but they will get back to you. Please also avoid bumping your tickets further as this will send them back to the end of the queue and result in longer respond times. Thank you! Sounds good, as per bumping the thread. It wasn't 'bumped' I just want to include that it has been a long time with no response and therefore if nothing is going to change, I would like a refund on what I have spent. It's also very fun to see others progress and get far ahead of me now while my accounts are all locked........ @Hime@Juji@Neutron@whippleshuffle will there be any compensation for random locked accounts (for NOTHING), or it is a screw you, have fun being behind everyone now? Link to comment Share on other sites More sharing options...
freebase420 Posted October 5, 2018 Share Posted October 5, 2018 The exact same thing happened to me. I bought $50 worth of ncoins and coincidentally the two accounts that I bought ncoins on were locked. I had to make a new account with none of the vip bonuses that I paid for and watch as my friends breeze by me in level, while I continue to wait for an email (already have been waiting a day and a half). An email that will most likely request more information which will take another 3 days for them to respond to that. I feel ripped off.... Link to comment Share on other sites More sharing options...
ChocolateChip Posted October 5, 2018 Author Share Posted October 5, 2018 still waiting.... Link to comment Share on other sites More sharing options...
ChocolateChip Posted October 5, 2018 Author Share Posted October 5, 2018 this is fun Link to comment Share on other sites More sharing options...
Laskreia Posted October 5, 2018 Share Posted October 5, 2018 ME TOO! FIX IT THE MORE FAST AS POSSIBLE PLS!!!! (Your request (22015254: account locked) has been received, and is being reviewed by our Support team) Link to comment Share on other sites More sharing options...
Lawfer Posted October 5, 2018 Share Posted October 5, 2018 5 hours ago, Llothlian said: You're only allowed 3 accounts active at once. They were likely banned because they were all on the same IP. ony 1 should be allowed, you dont play 3 char at once,... ...unless you farm..for dark hidden pruposses aham (sell adenacough!cough!) Link to comment Share on other sites More sharing options...
Llothlian Posted October 5, 2018 Share Posted October 5, 2018 1 minute ago, Lawfer said: ony 1 should be allowed, you dont play 3 char at once,... ...unless you farm..for dark hidden pruposses aham (sell adenacough!cough!) Nobody can have a buffer following them? Link to comment Share on other sites More sharing options...
Lawfer Posted October 5, 2018 Share Posted October 5, 2018 4 minutes ago, Llothlian said: Nobody can have a buffer following them? no this is a multiplayer game so... Link to comment Share on other sites More sharing options...
Llothlian Posted October 5, 2018 Share Posted October 5, 2018 Good luck if you play one of the classes that are useless in a party - any Dwarf, summoners (most of the time) etc. Link to comment Share on other sites More sharing options...
xDraco2 Posted October 5, 2018 Share Posted October 5, 2018 I'm with the same problem and waiting a answer from support for 2 days. Nothing yet Link to comment Share on other sites More sharing options...
ChocolateChip Posted October 5, 2018 Author Share Posted October 5, 2018 It won't take long to check my ticket and fix the problem. @Juji @Hime @Neutron @whippleshuffle I'll thank you now / in advance Link to comment Share on other sites More sharing options...
L2 Team Hime Posted October 6, 2018 L2 Team Share Posted October 6, 2018 ChocolateChip, we are experiencing high volumes of tickets right now. We have every available agent working through this. Each ticket is being answered in the order it's received. Unfortunately, I do not have a guesstimate as to when the team will be able to reach yours. Link to comment Share on other sites More sharing options...
xDraco2 Posted October 6, 2018 Share Posted October 6, 2018 Will it gonna be solved on the next maintance, I mean, the whole issue with locked accounts, or u still don't know why it's happing? Link to comment Share on other sites More sharing options...
ChocolateChip Posted October 6, 2018 Author Share Posted October 6, 2018 @Hime are you guys receiving so many it takes more than 24h of a ticket to be open to solve it atm? I want to buy more ncoins and be able to continue leveling and progressing, but you guys are making it very difficult. The pre-purchased packs look so tempting, i was going to buy one, but i can't even log into the website with the acct i can log into the game with lol. Link to comment Share on other sites More sharing options...
ChocolateChip Posted October 6, 2018 Author Share Posted October 6, 2018 still waiting @Hime Curious as to why you randomly lock accounts in the first place? Did we sit down afk for too long? Link to comment Share on other sites More sharing options...
gordonfreebase Posted October 6, 2018 Share Posted October 6, 2018 I've been waiting for 3 days now and not even a peep from NCsoft. I find it hard to believe that you guys are making these lock outs a priority.... I'm done. Keep the money you greedy bleeps. Enjoy your broken cash grab game Link to comment Share on other sites More sharing options...
NotStormie Posted October 7, 2018 Share Posted October 7, 2018 On 10/5/2018 at 12:52 PM, Aurinya said: Greetings! Please allow our Support some time to get back to you. They are receiving a high number of tickets at the moment but they will get back to you. Please also avoid bumping your tickets further as this will send them back to the end of the queue and result in longer respond times. Thank you! yea, they are but when they reply to serious tickets with "I am sorry, but we will not be able to assist you with accessing an account at this time." when we cant log into the website thats is pretty unprofessional. Some support staff guy trying to get his completed ticket count up by just telling people that they are shit out of luck. Link to comment Share on other sites More sharing options...
WutWutWut Posted October 7, 2018 Share Posted October 7, 2018 same happened to one of my accounts, fix your security systems Link to comment Share on other sites More sharing options...
ChocolateChip Posted October 7, 2018 Author Share Posted October 7, 2018 still waiting @Hime Link to comment Share on other sites More sharing options...
FZgroup Posted October 7, 2018 Share Posted October 7, 2018 my friend also today banned Link to comment Share on other sites More sharing options...
ILAWJUNIOR Posted October 7, 2018 Share Posted October 7, 2018 Dont worry brother they lock my crafter ..... and my friend character ( my friend he just start he doesnt even know how to play L2 he is coming from WoW) same day they lock us , we made tickets but still nothing we dont know the reason, as i write to ticket am not worry about why you lock my 16lvl char because is easy to reach again 16lvl (But give me Reason for that lock ) Link to comment Share on other sites More sharing options...
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