LeozBeppler Posted October 9, 2018 Share Posted October 9, 2018 On the day that the server was going to start my package disappeared from the account, NCsoft took 4 days to respond to my ticket and cancel the purchase, so it was canceled I bought 4k from NCoin to buy the package for 2,400. But I still have an error, as if I already had the package in the account and I'm not! I can not buy it and within 5 days they did not answer my ticket! What should I do? Please help! @Hime @Juji @NCWest Link to comment Share on other sites More sharing options...
LeozBeppler Posted October 9, 2018 Author Share Posted October 9, 2018 Updating a nick ticket: Request #22114876@Hime @Juji PLEASE BUMP THIS POST! Link to comment Share on other sites More sharing options...
Ydwros Posted October 9, 2018 Share Posted October 9, 2018 only thing u can do is wait for support.. and the next thing you should do is learn from this for future purchases.. dont give much Euro to something you have not tested just because you have big hope about 2c. Link to comment Share on other sites More sharing options...
LeozBeppler Posted October 9, 2018 Author Share Posted October 9, 2018 Sure @Ydwros NCWest can support us... But i hope it can be fixed. Link to comment Share on other sites More sharing options...
Moderators Aurinya Posted October 9, 2018 Moderators Share Posted October 9, 2018 Greetings! Contacting Support was the right thing to do in this case. Please note that they are responding to requests in the order they receive them and that updating or bumping your ticket will send it back to the end of the ticketing queue resulting in longer response times. Please make sure to enter all relevant information as clearly as possible before you submit your ticket and then wait for a response. Thank you! Link to comment Share on other sites More sharing options...
Moongem Posted October 18, 2018 Share Posted October 18, 2018 I am having the same or similar issue and they are taking a very long time to reply. I purchased a starter pack and my ncsoft coin disappeared and I did not receive my package. I am very disappointed at the wait times. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.