Jump to content
Forums

Something wrong is happening.


Recommended Posts

 

On the day that the server was going to start my package disappeared from the account, NCsoft took 4 days to respond to my ticket and cancel the purchase, so it was canceled I bought 4k from NCoin to buy the package for 2,400. But I still have an error, as if I already had the package in the account and I'm not! I can not buy it and within 5 days they did not answer my ticket! What should I do?

Please help! @Hime @Juji @NCWest

error.png?1539084976

Link to post
Share on other sites
  • Moderators

Greetings!

Contacting Support was the right thing to do in this case. Please note that they are responding to requests in the order they receive them and that updating or bumping your ticket will send it back to the end of the ticketing queue resulting in longer response times. Please make sure to enter all relevant information as clearly as possible before you submit your ticket and then wait for a response. 

Thank you!

Link to post
Share on other sites
  • 2 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...