therealTrueLies Posted October 9, 2018 Share Posted October 9, 2018 ISSUE #1. First and foremost, thousands of players are unable to log in on a daily basis. When any “free to play” player tries to log in, they are put in a queue which often has 500-800 players waiting. It typically takes 15 – 30 minutes to reach the front of the queue at which time players are disconnected….repeatedly…for hours. On Sunday a friend tried to log in for 6 hours straight…6 hours…and was unable to do so. In my 15 years of gaming, I have never seen or heard of a game so terribly managed.SOLUTION #1a – prior to game launch, NC Soft should have offered pre-registration, like other games have done including Lineage2 Revolution. Pre-registration would have allowed them to better gauge server populations and balance them.SOLUTION #1b – Hundreds of players are afk in shops. Other Lineage2 servers offer a system where those shops stay available while the player disconnects, thereby freeing up server space.SOLUTION #1c – L2 Classic offers afk fishing. Either players who are fishing should be permitted to disconnect in a similar manner to the shop suggestion above, or fishing should not be permitted while afk (i.e. remove the auto function). The linked image shows less than half of the players currently fishing at Giran Harbor alone, and there are many other fishing spots (panned left) - https://imgur.com/a/SZZxCZz SOLUTION #1d – Offer free server transfers from over-populated servers to less populated serversSOLUTION #1e – Upgrade the server hardware to support higher levels of traffic At the very least, Solution #1d can be offered immediately at no cost to NC Soft.ISSUE #2 – Prioritized “VIP” login. The game is advertised as “free to play” but that is simply not true. As a VIP player, I can log in instantly at any time and play. Free to play players cannot log in at all most of the gaming day. They cannot play. It is, at best, highly deceptive for NC Soft to permit paid players to log in while actively blocking free players. At no point in time was it ever mentioned in advance, or even now, that free-to-play players would be blocked from playing many hours every day. Furthermore, blocking free-to-play players from logging in directly impacts all players. Like many L2 Classic players, I have a 9 person Constant Party. While many CP members are paid players, there are some free-to-play gamers. When 1 player cannot log in, we are stuck. Our party cannot function without our healer, buffer or other key support classes, nor should it.SOLUTION #2 – Allow everyone to log in. Stop blocking free-to-play gamers.ISSUE #3 – Accounts “blocked” or banned without explanation. These are US servers and I kindly suggest NC Soft follow US customs when taking action against player accounts. Blocking or banning an account is parallel to a “digital arrest”. When a person is arrested, they are immediately informed of the charges against them. By contrast, NC Soft bans accounts without providing any explanation. This action is not only un-American, it is extremely poor customer service.SOLUTION #3 – Immediately inform players why their accounts are blocked or banned. ISSUE #4 – 1 week for responses to blocked account inquiries. If a NC Soft employee has the time to block an account, a NC Soft employee should have the time to PROMPTLY respond to inquiries about the account. Instead, it typically seems to take 2-4 days for each reply. SOLUTION #4 - The first response from NC Soft is a complete waste of time….it asks the player to verify who they are….then wait another 2-4 days for a second canned response. Instead, ask players to always contact NC Soft while logged into their NC Soft account on the website. That way, players would have had to enter their NC Soft user name, password and/or pin…the system NC Soft established…which should be sufficient to verify their identity. This solution would greatly speed up the response time by cutting the required responses in half. It is a win-win for everyone.ISSUE #5 – Sending the same generic response to 100% of players who inquire about their banned accounts. When players are banned they are instructed to send an e-mail to firstname.lastname@example.org. Upon sending the e-mail, they will receive the following response after 2 -4 days: Hello, I would be happy to assist you with your concern. However before we proceed, we would need to verify your account first. Please provide as much of the below information as possible. • List all possible emails that you would have used on the NC Account. • Billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase. If you have an Order ID number from a previous purchase on your NC Account, please provide that as well. • Provide location (City and Country) at the time of account creation. • What date of birth did you use when you created the account? If the information you provided is not sufficient, we will be requesting for additional information in order to investigate your issue further. I look forward to your reply. Regards, Jun NCSOFT Support Team The above message is so generic, it does not even apply to the game we are playing. L2 Classic does not have subscriptions, therefore accounts are not ever “activated” with a credit card, which the second bullet point refers to. After missing 2-4 days on a brand new server waiting for the above response and replying, players now have to wait another 2-4 days to receive the below generic reply. Hello, Account Name: ** Offense: Use of 3rd Party Program Penalty: Account Closure We have reviewed your accounts further and unfortunately, we found activity that is in violation of our Terms of Agreement. As such, we have no choice but to close the accounts. We ask that you review our terms and rules of conduct, which are available here: http://us.ncsoft.com/en/legal/user-agreements/. The action taken against the accounts will not be removed and the penalty will stand. Regards, *** NCSOFT Support Team THIS E-MAIL is the first time a player is given the reason for his account being “blocked”. At this time he is also told the decision is “final” and he/she has absolutely no recourse. America established a system of laws based on fairness. It is far from perfect, but it has served us well for over 200 years. Imagine being arrested, thrown in jail without being informed of the charges, then after a week being informed you are charged with xyz, have been found guilty and there is no appeal process. Furthermore, you cannot see any of the “evidence” against you.SOLUTION #5 – Advise players of the reason of the ban / blockage immediately. Follow Solution 4a above to allow players a method of responding from the website while logged in, bypassing the need to re-verify information on accounts less than a week old. Lastly, PROVIDE EVIDENCE supporting the reason of the action taken. We get the argument. If we tell users why we banned them other players may use this information to avoid bans. That argument, which NC Soft used in the past is….and I apologize for my language here…complete bullshit. There are cameras in every bank. Photos from those cameras are used to convict criminals, yet banks are still robbed. You can share examples such as: - Program xyz was seen running on your pc. Our research indicates it is a bot program designed specifically for L2, and action was taken based on that program running. - Your character was attacking, healing, buffing and taking other actions in game. While those actions were taking place, we presented a pop-up window which required a response. That window was ignored and you continued taking a variety of ingame actions indicating your character was not under your direct control. - We buffed you with Might level 10 and your buffer kept trying to over-write the buff until it was out of mp. That action is not natural for a human player. - We spawned a mob that was invincible. You kept attacking it for 4 minutes. That action is not natural. There are dozens if not hundreds of possible ways to determine a player is a bot. If NC Soft is going to ban bots, which they should, you are obligated to tell us what actions are being taken to draw that conclusion. Our original ally on Lionna server had over 400 players. We brought over 200 to L2 Classic. I never used a bot and my account was never sold. You can look it up – TrueLies on Lionna server. I am playing now, my account is active, but my gaming has been ruined by seemingly random bans of players who are playing 100% live without any bot, nor any automated clicker. They are live at their pc and disconnected. If you want to ban them, fine, but without any evidence to the contrary, I am going to believe the people I have gamed with for 15 years and that NC Soft is randomly banning players without reason. Based on that belief, I cannot continue to play this or any other NC Soft game. What reasonable person could? Other issues….Issue #6 – wrong XP on mobs. This issue has been reported by others and wrongly dismissed. Go outside Dion and kill mobs which are white / green and you only receive 100xp. If you kill the same mobs on other L2 Classic 1x rate servers, or if you look up their old XP from the original L2, or if you compare to any other white/green mob, the XP rate seems to be about 10% of what it should be. To be clear, this is not a random complaint but a very specific one. The XP given by some mobs is flat out wrong.SOLUTION #6 – Investigate and fix the XP of mobs outside Dion. Going forward, do not dismiss player complaints so easily. The official NC Soft response of “We investigated the issue and determined the provided XP is correct” - - - was not only wrong, but it ruins all credibility for NC Soft. That is the same generic response we have received about the bans of legitimate players.ISSUE #7 – allowing players from “blocked” countries. Players should be playing mostly from home / work / school but others may be playing from an “internet café”. Players should not be using services which mask their real IP address.SOLUTION #7 - A company of the size and sophistication of NC Soft should easily be able to run the IP addresses of players and check who the real players are vs those who are violating the EULA. ISSUE #8 – Banning priority. The primary focus of bans should always be the top ?300 players on the server. Right now there is a party of players who is, by far, the highest on the server. They are Russian players, on this server in violation of the EULA, and they are using “drivers” - - - players from China / India or other poor countries who work for a few dollars/day. They are account sharing and staying online 24/7.SOLUTION #8 – It should simply be bannable to actively farm 24 hours/day continuously. The simple act of doing so is not possible unless the rules are broken. Either the accounts are being shared, or a bot is being used, or an auto-clicker is being used. It does not matter what “tests” are passed….there is not a way to stay online 24/7 without some violation of the rules. Either way, any bot tests should be focused on the top players first. Sure, you can “follow the adena” from low level accounts trading to other players and institute bans, but it should all start from the top.ISSUE #9 – Ban adena sellers. Every day most players receive private messages from adena sellers. We then receive similar messages the next day from the same accounts, and/or see them in shout chat.SOLUTION #9 – Ban adena accounts multiple times each day. A minimum wage employee should easily be able to recognize an adena seller and take action. Furthermore, NC Soft should be actively “following the adena” - - - any player who has received 100k+ adena should be suspect...and watched further. The bottom line….a large number of players were very much looking forward to playing L2 Classic together. Our experience thusfar has been so overwhelmingly negative, we are actively discussing quitting. The launch was delayed ?8 hours and players received ZERO compensation. Players cannot log in and have received ZERO compensation. Players have been banned without warning or evidence and players have received ZERO compensation. L2 is a game / hobby for us. I cannot in good conscience ask others to spend their time or money on a hobby where players are treated so poorly. It is my hope NC Soft offers a prompt and thorough response, but I am not expecting it. Much of the damage is done, and many gamers have been permanently lost. Some of the parties / clans / allies those players belong to have left with them. Disappointed, -TrueLies PS. A final thought for consideration. The whole idea behind banning bots is fairness. L2 is a COMPETITIVE game, and we do not wish to game against the massive advantage bots offer. But the same can be said for all the other cheats such as bypassing IP bans, using paid "drivers" to run parties 24/7, buying adena, etc. NC Soft needs to hit ALL the cheaters...at once. Randomly banning 1 cheater while allowing others to continue....it only hurts the game. You will still have players quit because of the other cheats, and you will lose the banned players, along with the their friends, Constant Party members, clan and allymates. 3 7 Link to comment Share on other sites More sharing options...
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