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Delay to answer ticket

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I believe that others are suffering from this problem as well.

I am 3 days waiting to answer my Ticket 22097911 to delete my character in Talking Island and transfer my Chronicle Pack to my new character in Aden

I had to go to Aden because my friends could not play in Talking Island because of the problem of the game close and so they all went to the Aden server and did not want to have to play alone.

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