G4ll0w Posted October 12, 2018 Share Posted October 12, 2018 Almost 1 week blocked for my friends, for random billing issue caused by YOUR service, ticket sent at the first minute of the suspension of their account, first answer just 2 days ago from the support who ask random information like they couldnt check earlier or by theirself. And now again waiting. So because you didnt fix your security program or idk how its working, people are blocked on a rush opening server, and the support need like 1 week to check and answer, and still no solution found because they need 1 week more to really investigating on wtf is going on ? You are spamming this forum saying the support is independant and their will is out of your capacity, but they remain, i guess, from NCSoft company. Can you stop shitting on your community and really try to do something ? I see many people crying for rate/drop before/after change, for the queue while they just need to pay 5e to play, while my 2 friends spent both 150e for play 2 days, and now being locked for almost 1 week, and of course since they are even banned forum and IP, they cant say anything, anywhere, but waiting the answer from a random guy working for "support" who decide he isnt lazy enough to work today. Thx to push them a bit, 1 week to send 2 mails isnt normal in any company/country in this bleeping world.@Hime @Juji ticket 22102193 and ticket 22076462 Link to comment Share on other sites More sharing options...
Tilex0 Posted October 12, 2018 Share Posted October 12, 2018 we did the payments at the same time and they got banned for nothing and not me... Would be Cool if Any GM or ADMIN look this post ASAP ... 2 Players got banned for nothing at all. And no answers at all for many days hello M. admin or GM ??? we are Friday 19:20 helllllo ? any1 home??? Link to comment Share on other sites More sharing options...
Seifer Posted October 12, 2018 Share Posted October 12, 2018 Any news about this issue ? Being banned from billing issues shouldn't take too long to investigate ? They just lost all the advantages they had by using money to be able to rush the early... Link to comment Share on other sites More sharing options...
Fizer Posted October 12, 2018 Share Posted October 12, 2018 I was banned as well. after 48h they unblocked me. Link to comment Share on other sites More sharing options...
Mahler Posted October 12, 2018 Share Posted October 12, 2018 They dont care about you, your friends or me. thats the feeling with no response about it, i got banned for no reason, after purchease a Jurneypack. Link to comment Share on other sites More sharing options...
Tilex0 Posted October 12, 2018 Share Posted October 12, 2018 3 hours ago, G4ll0w said: @Hime @Juji looking for help please. would be cool to play whit friends Link to comment Share on other sites More sharing options...
Kaely91 Posted October 12, 2018 Share Posted October 12, 2018 BUMP Link to comment Share on other sites More sharing options...
Tilex0 Posted October 13, 2018 Share Posted October 13, 2018 BUMP Link to comment Share on other sites More sharing options...
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