Holyangelcy Posted October 14, 2018 Share Posted October 14, 2018 I got NCoins earlier today by using my Visa Card since paypal was giving me an error. The charge came of 30 dollars and I got an email confirming the purchase. When I logged to my account I could see 2400 NCoins there, but when I tried to buy the Chronicles pack it failed and as an impatient person I tried to buy it several times before giving up. Later on I logged back to my account because I was told that it was fixed, but my NCoins went from 2400 to 0! I even checked to see if I got the pack but I didn't. Any ideas what happened and what can be done? Link to comment Share on other sites More sharing options...
kupuldog Posted October 14, 2018 Share Posted October 14, 2018 Check dimensional merchant, its in every town, your pack could be there, not sure. Link to comment Share on other sites More sharing options...
InspSifo Posted October 14, 2018 Share Posted October 14, 2018 I cant get my pack either but it is still showing me the Ncoins.Fix it before the 16th guys or we gonna need a refund.It is already about 6-7 hours im waiting only for the purchase of the pack. Link to comment Share on other sites More sharing options...
Holyangelcy Posted October 14, 2018 Author Share Posted October 14, 2018 I already checked the merchant in case that I got the pack somehow but didn't show in my transactions. Unfortunately there was nothing there Link to comment Share on other sites More sharing options...
Holyangelcy Posted October 18, 2018 Author Share Posted October 18, 2018 So.. after 5 days the issue did not resolve yet. Good thing is that I got a reply from support but all they said was: "I've checked your account and unfortunately, I am unable to locate any purchase of the Launch Packs from this account." Yet, my request as I said in the ticket again is: "1. Restore the 2400 NCoins that vanished from my account. This is something you can check I imagine. 2. Allow me to buy the Chronicle Pack. I keep trying to buy it, but it says that I can only buy it once.. yet I don't have it." I am not sure what is going on or how I can communicate this better to the support team. I believe that my request is pretty clear, but so far the 2 responses I got are weird to say the least! Any idea what I can do to resolve the matter? Link to comment Share on other sites More sharing options...
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