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Matixdly

We can't buy the launch pack

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Matixdly    0

NCsoft are you aware that people are unable to buy the launch pack? Me and my friends tried for 10 hours still same error. "This item has limited availability"

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majonees    0
51 minutes ago, GrugTheCreat0r said:

Too late for buy it. You should take it before.

No.

When is the last day that a Classic Launch Pack be purchased?

Classic Launch Packs will be available for purchase on this website until 11:59am PDT on October 16, 2018.

 

Same error, can't buy it.

 

 

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Violar    5

Still the same error.

error.png

 

Apparently one day till the packs closure. Any announcement that something is being done about it would be appreciated.

I really hope that this either gets fixed or the availability gets extended.

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STENFORCE    2

Same error here. My ticket for this has been up for 36 hours, still no reply from support. Only one day and the launch packs are gone. I have zero confidence that they are getting it fixed in time. 

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STENFORCE    2

It seems that those who were unfortunate and tried to buy the pack when there was "Due to server failure..." error are now getting this "limited purchase" error even tho we don't have the packs.

Edited by STENFORCE

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Matixdly    0

Do you have any proof of them knowing about this bug? There's no information about this that they are fixing it or looking into it.

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Handii    1

My ticket on this issue got a response saying " This issue is under investigation by the development team and we're hoping for a fix soon.

To keep up to date with the latest announcements, we encourage you to keep an eye on the official site for the latest news and information. "

 

Honestly wouldnt really give a shit about waiting except when my char dc's and I have to wait 2hrs in a freaking que even though I have allready spent £25 on the account but there new website is nonfunctional so I can't get the vip I paid for.

Actualy I guess I do mind that I am not getting +65% exp too....

Edited by Hentaii
edit

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Violar    5

12h after the ticket reply, still no information. Meanwhile we are 24h away from the Launch Packs being gone from the store.

I can only assume if I ask for a refund afterwards, I will not receive it and will be stuck with 50 dollars spent for nothing.

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Holyangelcy    0

So did anyone get any update? I even got 2400 more NCoins to try and get the pack because I won't be able to level the buffer with my friends in a while, but couldn't get the pack still. Also the first 2400 NCoins that I got are still missing..! Happy days!

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On 10/14/2018 at 2:14 AM, GrugTheCreat0r said:

Too late for buy it. You should take it before.

Funny... i've been trying to buy it since before the Oct 3rd launch.... and was getting errors.... and i figured ncsoft was just buggering up per usual, only thing to do is wait it out.... then i tried to purchase it after the initial launch, and figured they were just over burdened...

 

then i tried to purchase it about 30 additional times since october 3rd with either an error PGC1801 error to which upon pressing ok, would just reload the page... and then it just stated limited availability which would then reload the page with the statement under the package i was attempting to purchase as "LIMIT 1 Per account" in red, as if i had already purchased it, but i could not receive. At this point i've submitted an "account issue", and the ncsoft response this monday due to not getting one over the weekend, was that "unfortunately this appears to be a bug and since they only provide support for the game, we cannot do anything for you, please refer to the forums" (to paraphrase).

 

So how do you suppose we resolve this?

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Handii    1

Indeed, I have not had the issue for as long as you but been 3 days now (I think) since I brought 2400 coins that are just sitting there unable to be used to buy the package. I mean at this point you would have thought they would have just done it manualy for the bugged people...

The crazy thing about this is that it's not that they may loose money as a result of this but more they have allready lost money from people who have refunded payments due too the broken site.

The only thing I want is the rune + vip but buying 1 month rune on the store is £68.... I mean wtf!

Edited by Hentaii
Edit

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InspSifo    2

Today is the ending date ask all for refund im pretty sure they are doing it on purpose.Am already 3 days trying and ticket is up for over 60 hours getting silly answers from gms and ncsoft staff.Dont spend a signle coin on the 7 day 50% pack or scrolls!!!!

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majonees    0
19 hours ago, STENFORCE said:

It seems that those who were unfortunate and tried to buy the pack when there was "Due to server failure..." error are now getting this "limited purchase" error even tho we don't have the packs.

That is exactly what has happened to me.

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