Hauxen Posted October 15, 2018 Share Posted October 15, 2018 (edited) Hey there, I don't want this to turn into a bash thread but enough is enough - I wrote my first email to you on the 5th of October after my account was locked out for buying premium with my credit card. I played for 2 days with no issues & got to level 25 - When I tried paying with Paypal for VIP I was rejected twice & then I used my personal credit card which worked. I've NEVER had issues using it online before but for some reason I have here? I finally received a response on the 9th asking for my last 4 digits & other AVS information. We're now on the 15th of October & I've not heard back - I'm now almost 10 days behind my friends & clan - You really need to fix your AVS system. I also PMed Hime with some time saving suggestions for your customer service team. Instead of making people email appeals then wait 3-5 days to be asked 4 template questions, why not just put those in the Auto-responder your send out? It would half your ticket load & save so much time on your end & frustration on ours. Edited October 15, 2018 by Hauxen Link to comment Share on other sites More sharing options...
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