Junk1eb0Y Posted October 15, 2018 Share Posted October 15, 2018 I made the purchase of NCoins more than 30 hours ago, and I have not received it yet. I would like to know what happened, because the payment was approved, I already applied the PIN on the site, it appears in the transaction history and the currencies did not appear! http://prntscr.com/l6du7r Link to comment Share on other sites More sharing options...
FreshGuy Posted October 15, 2018 Share Posted October 15, 2018 got the same issue since 3 days Link to comment Share on other sites More sharing options...
grunbeld Posted October 15, 2018 Share Posted October 15, 2018 Same problem. Link to comment Share on other sites More sharing options...
FreshGuy Posted October 15, 2018 Share Posted October 15, 2018 same Link to comment Share on other sites More sharing options...
Junk1eb0Y Posted October 15, 2018 Author Share Posted October 15, 2018 31 minutes ago, FreshGuy said: tenho o mesmo problema desde 3 dias I really do not know what's happening, I sent a ticket, I got an answer that had already been solved, but ... Where are my coins? They are not here yet. Link to comment Share on other sites More sharing options...
FreshGuy Posted October 15, 2018 Share Posted October 15, 2018 8 minutes ago, Junk1eb0Y said: I really do not know what's happening, I sent a ticket, I got an answer that had already been solved, but ... Where are my coins? They are not here yet. same same same Link to comment Share on other sites More sharing options...
grunbeld Posted October 15, 2018 Share Posted October 15, 2018 apparently can not solve anything! Link to comment Share on other sites More sharing options...
KradWins Posted October 15, 2018 Share Posted October 15, 2018 Same Link to comment Share on other sites More sharing options...
FreshGuy Posted October 15, 2018 Share Posted October 15, 2018 Hello there,Our apologies for the delay in response due to the high volume of tickets that we are currently reviewing.This is now a known issue and an investigation is currently underway. We will get back to you once we have come to a conclusion.We appreciate your patience.Regards, Samantha NCSOFT Support Team Link to comment Share on other sites More sharing options...
adn Posted October 17, 2018 Share Posted October 17, 2018 the same with 3 sccounts Link to comment Share on other sites More sharing options...
Holyangelcy Posted October 17, 2018 Share Posted October 17, 2018 Similar issue as well. I got 2400 NCoins and tried to get the Chronicle pack but got the error instead. Then the NCoins disappeared from my account and didn't get the pack apparently. I got a reply for my ticket that I could get the pack so I got 2400 NCoins more and tried again, but still nothing. So it seems that I am minus $60 and nothing to show for! Instead of enjoying the game now, I keep checking my email to see if I got a response to my tickets... Funny thing is that refund is the last thing in my mind right now. I would prefer to get the pack and I don't care if I have 2400 NCoins extra in my account for later use! Link to comment Share on other sites More sharing options...
Junk1eb0Y Posted October 17, 2018 Author Share Posted October 17, 2018 On 15/10/2018 at 17:15, FreshGuy said: Olá, Pedimos desculpas pelo atraso na resposta devido ao grande volume de tickets que estamos revisando no momento. Este é agora um problema conhecido e uma investigação está em andamento. Nós entraremos em contato com você assim que chegarmos a uma conclusão. Nós apreciamos sua paciência. Saudações, Samantha NCSOFT Support Team I'm sick of receiving these messages that seem automatic! Link to comment Share on other sites More sharing options...
Junk1eb0Y Posted October 17, 2018 Author Share Posted October 17, 2018 2 hours ago, Holyangelcy said: Questão semelhante também. Eu peguei 2400 NCoins e tentei pegar o pacote Chronicle, mas recebi o erro. Então os NCoins desapareceram da minha conta e não pegaram o bando aparentemente. Eu tenho uma resposta para o meu bilhete que eu poderia pegar o pacote, então eu tenho mais 2400 NCoins e tentei novamente, mas ainda nada. Então parece que estou menos $ 60 e nada para mostrar! Em vez de aproveitar o jogo agora, eu continuo checando meu e-mail para ver se recebi uma resposta aos meus tíquetes ... O engraçado é que o reembolso é a última coisa na minha cabeça agora. Eu preferiria receber o pacote e não me importo se eu tiver 2400 NCoins extras na minha conta para uso posterior! I'm close to triggering legal means through a lawyer! NCSoft is shitting us, that's the truth! I get tired of sending tickets, and I was already answered by GM's Bea, Samantha, Sokka and a few more. I'm tired of this situation! My coins are in the transaction history but are not available for use, apparently it's an easy problem to solve! @Hime @Juji Until when? Link to comment Share on other sites More sharing options...
InspSifo Posted October 19, 2018 Share Posted October 19, 2018 Ask for refunds everyone.They dont even care. Link to comment Share on other sites More sharing options...
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