Monkeh Posted October 15, 2018 Share Posted October 15, 2018 I can't be the only one that's amazed by the lack of communication coming from NC. I understand fixes take time, but right now staff hasn't even let us know something is being done about these massive queues. Not only that, but how on earth do they push a patch to the live servers Friday night before leaving for the weekend?! At least leave someone working for damage control! This is unacceptable! The old "broken" queue was significantly better than the current one. Hell, revert back to the old broken system if anything. At least you could enter the server with persistence. (Note: I say this for the free players. I'm VIP and STILL find the current state of the login servers unacceptable!) Right now, the lack of communication is appalling. All we can do currently is sit back and watch the dumpster fire that is L2 Classic. Link to comment Share on other sites More sharing options...
Medeoan Posted October 15, 2018 Share Posted October 15, 2018 Hope it means they are deep in discussion on how to address the issue satisfactorily. Link to comment Share on other sites More sharing options...
SilverArrow Posted October 15, 2018 Share Posted October 15, 2018 What is this ive been disconneted to download a patch. No GM talked about a patch today and it seem not everyone had it. What is that patch and why its not everyone that has been booted out? Where are you developpers. The more it goes the less you get us in the loop. Link to comment Share on other sites More sharing options...
DeeCee Posted October 15, 2018 Share Posted October 15, 2018 Quote At least leave someone working for damage control! This is unacceptable! I mean, it must be acceptable or people wouldn't be in queue. We both know what NC would say. "We are aware of the issues and are working on fixing them as soon as possible." Did you just need affirmation for your feelings? Link to comment Share on other sites More sharing options...
Obi21 Posted October 15, 2018 Share Posted October 15, 2018 I wonder why they will not open more servers, after all they can open another 3-4. In the future, they could be merge them, the problem may be that the 30usd pack can be bought once per account and maybe they are working on it now Link to comment Share on other sites More sharing options...
iPrincess Posted October 15, 2018 Share Posted October 15, 2018 I am more concerned about the legit people getting banned. An answer on that would be good too. Link to comment Share on other sites More sharing options...
Fireasy Posted October 15, 2018 Share Posted October 15, 2018 Agreed. Aren't Hime and Juji just Community Managers? Or are they Devs? If they're just CM's, isn't their job to provide two-way communication between the community and the devs? Even if it's just a simple "We're looking into it" would be great after 72 hours of zero communication when the forums are burning down. Link to comment Share on other sites More sharing options...
Trrance Posted October 15, 2018 Share Posted October 15, 2018 1 hour ago, Fireasy said: Agreed. Aren't Hime and Juji just Community Managers? Or are they Devs? If they're just CM's, isn't their job to provide two-way communication between the community and the devs? Even if it's just a simple "We're looking into it" would be great after 72 hours of zero communication when the forums are burning down. They don't deserve their position. Link to comment Share on other sites More sharing options...
DeeCee Posted October 15, 2018 Share Posted October 15, 2018 What is their position? Link to comment Share on other sites More sharing options...
Diegostein Posted October 15, 2018 Share Posted October 15, 2018 4 minutes ago, Fireasy said: Agreed. Aren't Hime and Juji just Community Managers? Or are they Devs? If they're just CM's, isn't their job to provide two-way communication between the community and the devs? Even if it's just a simple "We're looking into it" would be great after 72 hours of zero communication when the forums are burning down. This may shock you, but people usually is not at work during the weekends. Also, if they are CM, it means they cannot tell us anything unless Devs tell them to do it. Link to comment Share on other sites More sharing options...
SilverArrow Posted October 15, 2018 Share Posted October 15, 2018 I dunno if you notice but thousands of people waiting for some answers!!! THANK YOU @Juji @Hime Link to comment Share on other sites More sharing options...
Fireasy Posted October 15, 2018 Share Posted October 15, 2018 1 minute ago, Diegostein said: This may shock you, but people usually is not at work during the weekends. Also, if they are CM, it means they cannot tell us anything unless Devs tell them to do it. Right...when my company launches new products, it's all hands on deck 7 days a week until everything's worked out. I would expect the same from them, especially when there are so many issues. Link to comment Share on other sites More sharing options...
Diegostein Posted October 15, 2018 Share Posted October 15, 2018 1 minute ago, Fireasy said: Right...when my company launches new products, it's all hands on deck 7 days a week until everything's worked out. I would expect the same from them, especially when there are so many issues. It's your company NCsoft? No? Well, you get it. Link to comment Share on other sites More sharing options...
Obi21 Posted October 15, 2018 Share Posted October 15, 2018 Lazy Americans / Koreans working 7 days a week - confirmed Link to comment Share on other sites More sharing options...
ragingducks Posted October 15, 2018 Share Posted October 15, 2018 I was concerned when there was no news during most of Friday, but then the weekend came and... nothing. No customer support during so many hours was not something you'd expect from a giant like NCSoft. But Monday too? It's crazy to think how silent they have been when the servers are crashing down and people are starting to pack their bags for other pastures. They are losing this amazing momentum which only happens when servers launch. Link to comment Share on other sites More sharing options...
SilverArrow Posted October 15, 2018 Share Posted October 15, 2018 2 minutes ago, Fireasy said: Right...when my company launches new products, it's all hands on deck 7 days a week until everything's worked out. I would expect the same from them, especially when there are so many issues. Thats how it work. They should have personals 24/7 on those issues. 2 or 3 team replacing each others. Do they have a boss out there, is this guys not reviewing this awfull situation. Head should be rolling in this office right now. Link to comment Share on other sites More sharing options...
Trrance Posted October 15, 2018 Share Posted October 15, 2018 1 hour ago, Diegostein said: This may shock you, but people usually is not at work during the weekends. Also, if they are CM, it means they cannot tell us anything unless Devs tell them to do it. Devs? Devs are nothing.There's a Lead Developer which reports to a higher position in a company, and so on. Community Manager is more like a politician, he handles the political side in front of the players; he only informs us what he was told by one of his "bosses" and he reports back our feedback. It's a whole chain of command. Link to comment Share on other sites More sharing options...
LoanWolf Posted October 15, 2018 Share Posted October 15, 2018 Ok, Ill white Knight this. They fixed the client will close issue on Friday. Since then people could actually wait in que on alts. They dont work on weekends. Today is Monday. Lets give it a day. Link to comment Share on other sites More sharing options...
Trrance Posted October 15, 2018 Share Posted October 15, 2018 1 hour ago, Trrance said: Devs? Devs are nothing.There's a Lead Developer which reports to a higher position in a company, and so on. Community Manager is more like a politician, he handles the political side in front of the players; he only informs us what he was told by one of his "bosses" and he reports back our feedback. It's a whole chain of command. It's the management, not the Community Manager, GMS or Devs. Link to comment Share on other sites More sharing options...
SilverArrow Posted October 15, 2018 Share Posted October 15, 2018 Just now, Trrance said: Devs? There's a Lead Developer which responds to higher position in a company; that Lead Developer responds to a higher position, and so on. Community Manager is more like a politician, he handles the political side in front of the players; he only informs us what he was told by a one of his "bosses". It's a whole chain of command. Somebody said " A chain is as strong as his weakest link" So bad NCSOFT have a broken link Link to comment Share on other sites More sharing options...
Decayed Posted October 15, 2018 Share Posted October 15, 2018 they are looking into the server issues and some stuff will be happening to the events too. Link to comment Share on other sites More sharing options...
Diegostein Posted October 15, 2018 Share Posted October 15, 2018 4 minutes ago, Trrance said: Devs? Devs are nothing.There's a Lead Developer which responds to higher position in a company, and so on. Community Manager is more like a politician, he handles the political side in front of the players; he only informs us what he was told by a one of his "bosses". It's a whole chain of command. Im saying that because it happened in the Aion forums, when we got a gear exchamnge table, Cyan (forums CM) was able to poat updates when korean team made the changes. Also, I wouldn't be suprised if they are trying to fix thing asap (or even preparing a new server) but are waiting that everything works before posting to avoid hype backslash. Link to comment Share on other sites More sharing options...
Miles Posted October 15, 2018 Share Posted October 15, 2018 There are no problems whatsoever on the technical side. Just too many players. And that's not gonna be fixed overnight. Go back to your illegal servers and wait till there are 6 officical classics. Link to comment Share on other sites More sharing options...
Cruniac Posted October 15, 2018 Share Posted October 15, 2018 My guess is, and I'm being overwhelmingly positive, they'll be quiet until the next maintenance day and add a new server then (hope I'm wrong and they fix this mess faster). Link to comment Share on other sites More sharing options...
DeeCee Posted October 15, 2018 Share Posted October 15, 2018 I think people vastly over estimate how many people are working on L2 Classic. I bet it started as a pet project to supplement the live game. You know what some players would love, a classic server to relive their past. Boss ok's it and it goes into development. As a software developer myself, I bet the classic team is made up of less than 10 people. My best guess, a lead and 3 developers. Link to comment Share on other sites More sharing options...
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