EtS Posted October 18, 2018 Share Posted October 18, 2018 anyone else have this issue? Link to comment Share on other sites More sharing options...
Lloth Posted October 18, 2018 Share Posted October 18, 2018 Last night I got a response to a ticket I put in on Saturday. Within the email there was 4 replies they had sent somewhere, but not to me. The one that made it to me said it has been 48 hours since they last mailed me and they were assuming the matter is resolved. Very amateurish. Link to comment Share on other sites More sharing options...
vvvv Posted October 18, 2018 Share Posted October 18, 2018 same here maybe that guys who giving ban:D suppose answer to all email. ANd i think he don't care!!!!!! ;D but maybe he quit:D Link to comment Share on other sites More sharing options...
SinnS Posted October 18, 2018 Share Posted October 18, 2018 11 minutes ago, Lloth said: Last night I got a response to a ticket I put in on Saturday. Within the email there was 4 replies they had sent somewhere, but not to me. The one that made it to me said it has been 48 hours since they last mailed me and they were assuming the matter is resolved. Very amateurish. Why would that be amateurish? Sounds more like an issue with their support software or email junk/spam filters on whatever service you use. Pretty standard stuff if support does not get a response in X time they close the ticket. I understand you are frustrated but do you honestly think name calling will give you? More honey, less vinegar. Its a flipping video game. Link to comment Share on other sites More sharing options...
Lloth Posted October 18, 2018 Share Posted October 18, 2018 Just now, SinnS said: Why would that be amateurish? Sounds more like an issue with their support software or email junk/spam filters on whatever service you use. Pretty standard stuff if support does not get a response in X time they close the ticket. I understand you are frustrated but do you honestly think name calling will give you? More honey, less vinegar. Its a flipping video game. it's amateurish because they never even sent the emails. There is no header information in the previous emails and I received nothing on my gmail account. Link to comment Share on other sites More sharing options...
SinnS Posted October 18, 2018 Share Posted October 18, 2018 10 minutes ago, Lloth said: Within the email there was 4 replies they had sent somewhere, but not to me. It sounds more like a technical issue rather than pure negligence or a lack of understanding(amateurish). Why would they type out fake responses like they had been replying or something? That would be such a waste of time, they would just reply to people instead and not have to fake anything. So that would not make any sense at all. Link to comment Share on other sites More sharing options...
Lloth Posted October 18, 2018 Share Posted October 18, 2018 8 minutes ago, SinnS said: It sounds more like a technical issue rather than pure negligence or a lack of understanding(amateurish). Why would they type out fake responses like they had been replying or something? That would be such a waste of time, they would just reply to people instead and not have to fake anything. So that would not make any sense at all. Nobody is suggesting fake responses. Not knowing your own systems is amateurish. I send dozens of emails a day at work, if I couldn't figure out how to send them, then claim they'd been sent anyway, I'd appear pretty amateurish. Link to comment Share on other sites More sharing options...
EtS Posted October 18, 2018 Author Share Posted October 18, 2018 well i put in a ticket to transfer my chronicle pack to giran, they said to put in my info and they will be waiting for my response and now its been around 6 days lol today is the deadline I hope they will still do it Link to comment Share on other sites More sharing options...
L2 Team Juji Posted October 18, 2018 L2 Team Share Posted October 18, 2018 53 minutes ago, EtS said: well i put in a ticket to transfer my chronicle pack to giran, they said to put in my info and they will be waiting for my response and now its been around 6 days lol today is the deadline I hope they will still do it 2 hours ago, EtS said: anyone else have this issue? Ticket numbers? Link to comment Share on other sites More sharing options...
EtS Posted October 18, 2018 Author Share Posted October 18, 2018 #22148734 Link to comment Share on other sites More sharing options...
L2 Team Juji Posted October 18, 2018 L2 Team Share Posted October 18, 2018 4 minutes ago, EtS said: #22148734 You received a reply on Tuesday, not 7 days ago. Keep your current ticket open for awhile without sending more replies. Link to comment Share on other sites More sharing options...
EtS Posted October 18, 2018 Author Share Posted October 18, 2018 stop merging my tickets without responding Link to comment Share on other sites More sharing options...
EtS Posted October 18, 2018 Author Share Posted October 18, 2018 a useless reply saying reminder your character will be deleted, no shit I said to do in the previous response, then silence for like 2 days lol come on juji fix this so I can stop spamming tickets. Link to comment Share on other sites More sharing options...
EtS Posted October 18, 2018 Author Share Posted October 18, 2018 last saturday is when i requested a transfer and still nothing so yeah almost 7 days. Link to comment Share on other sites More sharing options...
HyPnoZze Posted October 19, 2018 Share Posted October 19, 2018 I got unblocked after 10 days waiting good luck Link to comment Share on other sites More sharing options...
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