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Due To suspicious activity, this account has been locked.


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for the second time my account is blocked, okay if you have any problems the account should be checked, but the last time was 3 days to solve! Almost do not have time for the game in the short time that I have they resolve to block me? 

Is there an inversion, bots okay, normal players block?

@Hime

Edited by IIgreT
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I actually have to vouch this.

Accounts are being locked  due to using the same Credit Card/Paypal on different NC accounts.  or if you create multiple accounts i've heard some get locked aswell. And it is a huge step back for such a competetitive game to have your accounts locked for a few days. Some people in my clan have had their accounts locked for almost 10 days counting now and still can't get their accounts unlocked. No bots, nothing. Just because one person bought coins for a few supports in his party.

Can you fix this? 

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  • L2 Team

I cannot speak to why your accounts have been closed or why it looks suspicious-- please submit a ticket if you haven't already.

14 minutes ago, aYotech said:

I actually have to vouch this.

Accounts are being locked  due to using the same Credit Card/Paypal on different NC accounts.  or if you create multiple accounts i've heard some get locked aswell. And it is a huge step back for such a competetitive game to have your accounts locked for a few days. Some people in my clan have had their accounts locked for almost 10 days counting now and still can't get their accounts unlocked. No bots, nothing. Just because one person bought coins for a few supports in his party.

Can you fix this? 

It's extremely not recommended to share a credit card across multiple accounts, and I'm not talking about using one credit card across 3 personal accounts or whatever.

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I used my PayPal on 3 different Accounts without any problems sofar after all this time.

Since the 30 minutes emergency maintenance concluded a few of my friends got their Accounts Locked, not Banned. The Launcher instantly stops when you try to log into the Account when typing just the e-mails. We are confused what just happened after todays emergency maintenance with some of the Accounts. Can someone please look into it?

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8 minutes ago, Hime said:

I cannot speak to why your accounts have been closed or why it looks suspicious-- please submit a ticket if you haven't already.

It's extremely not recommended to share a credit card across multiple accounts, and I'm not talking about using one credit card across 3 personal accounts or whatever.

already been done, the problem is the delay to respond! I'm sure I did not do anything wrong that a blockage could occur, sure that's a ncsoft problem!

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2 minutes ago, CoffeeTime said:

I used my PayPal on 3 different Accounts without any problems sofar after all this time.

Since the 30 minutes emergency maintenance concluded a few of my friends got their Accounts Locked, not Banned. The Launcher instantly stops when you try to log into the Account when typing just the e-mails. We are confused what just happened after todays emergency maintenance with some of the Accounts. Can someone please look into it?

happened the same as mine!

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  • L2 Team
4 minutes ago, CoffeeTime said:

I used my PayPal on 3 different Accounts without any problems sofar after all this time.

Since the 30 minutes emergency maintenance concluded a few of my friends got their Accounts Locked, not Banned. The Launcher instantly stops when you try to log into the Account when typing just the e-mails. We are confused what just happened after todays emergency maintenance with some of the Accounts. Can someone please look into it?

The launcher does not load when you enter your account credentials?

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10 minutes ago, Hime said:

The launcher does not load when you enter your account credentials?

Launcher does not load at all after you enter your account credentials and click on the Login button. It instantly stops working, while giving a Locked account popup seconds later. I noticed world shouts in-game that it is not just us experiencing it since maintenance concluded.

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Oh I am laughing. These nonsense bans have been going on for a long time and ncsoft staff doesnt even look into it, but as soon as someone mention money problems, mr Hime is here to respond, not even to OP but some guy because he pays their salary, rest of you can  keep getting accused of cheating and basically stay bleeped. Thank you for your community service!

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6 hours ago, aYotech said:

I actually have to vouch this.

Accounts are being locked  due to using the same Credit Card/Paypal on different NC accounts.  or if you create multiple accounts i've heard some get locked aswell. And it is a huge step back for such a competetitive game to have your accounts locked for a few days. Some people in my clan have had their accounts locked for almost 10 days counting now and still can't get their accounts unlocked. No bots, nothing. Just because one person bought coins for a few supports in his party.

Can you fix this? 

I use the same CC on 9 accounts and well obviously I have multiple accounts....

Stop sharing accounts and you'll probably stop being blocked for suspicious activity. There are some exceptions if for example you log into the game at work with a vpn or something which could cause your IPs to be geographically distant from each other.

If you're really not sharing accounts and such then we could try to figure out what you're doing that I'm not.

Edited by Tool_of_Society
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