Diamond Posted February 27, 2018 Share Posted February 27, 2018 Someone GM or Moderator please help, I have already sent a ticket to appeals@NCSoft.com. My Request # is 17639271 My account was locked and it has to be because I was double charged for my automatic renewal of the monthly subscription prestige pack. My bank told me it was in fact a double charge ($15.00 x 2 on Feb 14th via paypal) And now 2 days or so later my account is locked. Please help, I've been playing since 2004... and I would never back charge a measly $15.00 when I have spent way more than that per event, I mean I have even been a subscription member for over 2 years and I am way to honest to try scam a company or anyone. Thanks for any help you can offer on a speedie resolution. And obviously this account I am posting from is not my account that is locked, that's why I put the appeals ticket number. Link to comment Share on other sites More sharing options...
Diver Posted February 27, 2018 Share Posted February 27, 2018 A friend from the clan had the same problem. He had to make a new character. Link to comment Share on other sites More sharing options...
Diamond Posted February 27, 2018 Author Share Posted February 27, 2018 Yeah... hope it that doesn't happen to me like your clannie... it will be the final nail in the coffin for me, and my CP. Way to much time invested, and way WAY to much money invested to have it go POOF... I wont reroll. Link to comment Share on other sites More sharing options...
Diamond Posted February 28, 2018 Author Share Posted February 28, 2018 Bump in hopes I can get some help from someone in charge. Link to comment Share on other sites More sharing options...
Supafly Posted February 28, 2018 Share Posted February 28, 2018 Message sent to you Link to comment Share on other sites More sharing options...
L2 Team Conguero Posted March 1, 2018 L2 Team Share Posted March 1, 2018 Just confirming in this thread for anyone else keeping track that I followed up on the message you sent me to make sure you were aware of the update to your ticket by our CS team. Link to comment Share on other sites More sharing options...
Diamond Posted March 1, 2018 Author Share Posted March 1, 2018 You sure did! I was so happy I was able to log in that I totally forgot I should say something here about being all fixed up now! I am back in the saddle! Thanks Conguero! Link to comment Share on other sites More sharing options...
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