[naia down :S]

Same here but problem solved thanks NC for your SOFT dc !

[Latency - Disconnect 10-20 time per day]

We can't even login . 

The servers are crap...they upgrade them they say - that was an April's fool joke . 

The problem is that when you open a ticket for latency - mass dc - single random dc- you receive an automatic answer - is not NCSoft's fault  please check with your provider . This is ridiculous we are 1000 people with the same problem and you are insist that you don't have any problem . 

Please open up a poll for latency  and mass dc issues instead of forum thread .

This message received from your ENGINEER - ROADWAY OFFICER  regarding the lag issue 

  Quote

The concerns you have regarding this issue are very common but the best way I can explain this is with a highway analogy. Your house is your PC, your car is the data and your destination is our game server. Now, the goal here is to reach the destination in the shortest amount of time possible but how you accomplish that really depends on several factors. Traffic, road conditions, time of day... etc etc. Depending on what route you take to reach your destination, your arrival time will likely be affected by these factors. For example, if you take the city streets instead of the highway, you will reach your destination much latter than if you had simply taken the highway from the start. This is the same for data across the Internet. As your game changes, so does your destination. Depending on where that game server is located, you could be driving to the local corner store or half way around the world. This is why one game can have no issues connecting and playing without "lag" and another game can. Just like on the highway, sometimes there is traffic and sometimes the route is clear. To get around that traffic, you have to change your course. That is what needs to happen here. Your data's "course" is going through a series of "hops" which are negatively affecting your overall connection. At each "hop" you are losing more and more data until when you finally reach your destination, you don't have enough data to complete whatever task you were attempting to accomplish. In keeping with the car analogy, think of driving a car without any nuts and bolts. As you drive to your destination, bits and pieces of the car are falling off, resulting in less and less of the car making it to the destination. By the time you reach your destination, your car is only a shell of it's former self. Now, normally this would simply mean you are disconnected because not enough data was received. However, due to security concerns, client / server based applications like Blade and Soul put the server ahead of the client. Meaning that if there is a dispute between where your character is located in the world, the server always wins. So when you drop this massive amount of data en route to the server, it has to guess in order to fill in the missing data. This causes your character to warp around the screen as it is trying to sync with the server. If the data was reaching the server intact, this wouldn't happen and your character's movement and actions would be fluid. In the end, you will need to contact your ISP directly to have them resolve this issue. This is simply because they are the ones that control the route your data takes. NCSoft has no control over your data until it reaches our servers and as such, we need to get your ISP involved. 

Unquote

I have FERRARI  pc ( costs more than your servers ) and MASSERATI internet connection (  100mbps ) but your highway is full of rocks and i brake my car . Please fix the highway or pay for my car  .

[Live Server Maintenance: Wednesday, April 28, 2021]

We can't even login . 

The servers are crap...they upgrade them they say - that was an April's fool joke . 

The problem is that when you open a ticket for latency - mass dc - single random dc- you receive an automatic answer - is not NCSoft's fault  please check with your provider . This is ridiculous we are 1000 people with the same problem and you are insist that you don't have any problem . 

Please open up a poll for latency  and mass dc issues instead of forum thread .

This message received from your ENGINEER - ROADWAY OFFICER  regarding the lag issue 

Quote

The concerns you have regarding this issue are very common but the best way I can explain this is with a highway analogy. Your house is your PC, your car is the data and your destination is our game server. Now, the goal here is to reach the destination in the shortest amount of time possible but how you accomplish that really depends on several factors. Traffic, road conditions, time of day... etc etc. Depending on what route you take to reach your destination, your arrival time will likely be affected by these factors. For example, if you take the city streets instead of the highway, you will reach your destination much latter than if you had simply taken the highway from the start. This is the same for data across the Internet. As your game changes, so does your destination. Depending on where that game server is located, you could be driving to the local corner store or half way around the world. This is why one game can have no issues connecting and playing without "lag" and another game can. Just like on the highway, sometimes there is traffic and sometimes the route is clear. To get around that traffic, you have to change your course. That is what needs to happen here. Your data's "course" is going through a series of "hops" which are negatively affecting your overall connection. At each "hop" you are losing more and more data until when you finally reach your destination, you don't have enough data to complete whatever task you were attempting to accomplish. In keeping with the car analogy, think of driving a car without any nuts and bolts. As you drive to your destination, bits and pieces of the car are falling off, resulting in less and less of the car making it to the destination. By the time you reach your destination, your car is only a shell of it's former self. Now, normally this would simply mean you are disconnected because not enough data was received. However, due to security concerns, client / server based applications like Blade and Soul put the server ahead of the client. Meaning that if there is a dispute between where your character is located in the world, the server always wins. So when you drop this massive amount of data en route to the server, it has to guess in order to fill in the missing data. This causes your character to warp around the screen as it is trying to sync with the server. If the data was reaching the server intact, this wouldn't happen and your character's movement and actions would be fluid. In the end, you will need to contact your ISP directly to have them resolve this issue. This is simply because they are the ones that control the route your data takes. NCSoft has no control over your data until it reaches our servers and as such, we need to get your ISP involved. 

Unquote

I have FERRARI  pc ( costs more than your servers ) and MASSERATI internet connection (  100mbps ) but your highway is full of rocks and i brake my car . Please fix the highway or pay for my car  .