First, thank you all for being patient while we continue investigating the lag issues reported by many in our forums. Please note that providing an enjoyable game environment is our top priority.
We have been investigating the recent lag, disconnects, and login issues that are being reported. However, we are having difficulties in narrowing down the causes while it happens mainly to Eastern Europe players.
We would like to open this discussion more broadly here in the Forum and collect more information from as many players as possible. Therefore, please provide the following information to help us find the root cause of the problem:
Q: Game server you play on (Chronos/Naia):
A: Naia
Q: City and Country where you play from:
A: São Paulo Brazil
Q: Your ISP provider name
A: Giga +
Q: Is your lag problem continuous, or is it intermittent?
A: continuous
Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A:
Q: Problems you are experiencing (please provide as much detail as possible):
A: every time have disconecct and come msg, "u have disconect from the server. Please log again. < 7 > "
Yesterday in Dethrone time, 2 times call "u have disconect from the server. Please log again < 8 >"
Yesterday in Dethrone time i disconecct 20x or more, and for login, 4 times give me error for login, and game guard error.
Q: Do you use any VPN or Fastping service? If so, which one:
A: no
Q: Did you find a temporary solution to your issue? If so, please share:
A:
Please keep the format the same as above: Copy and Paste the questions to the body of your message, and write your answer after the "A:". To keep this topic organized, any messages out of format will be removed.
Lag & Disconnection Issue Survey - Your Help Is Needed!
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