[Account problems]

Hello, thanks for answering
No, we do not use any program to start
We already did the test of clearing cookies and cache

[Can't log into my account on website]

Something similar happens to us and I have already communicated it without an answer

We can enter the game with them, but:

1-We cannot log into the forum with other accounts, (  just this ... at the moment),   or send a ticket
    When trying to log in, I write the name of the account and the pass and .... nothing....return  to the initial screen

2-We cannot create new accounts or if one is created, it is immediately blocked (even without create the character in the game)
    "due to souspicious activity, this account has been locked"
     We have tested from different computers and with different browsers with the same result


Not long ago, we lost an account under the same suspicion, (just for using the automatic hunting system ...), losing characters in Live (*) and Classic
A week ago, they blocked two Aden accounts, which were thankfully returned

Could you inform what is happening?

(*)one of those characters was the leader of a clan, so we cannot remove the items stored in the clan ware ...

TY

[Account problems]

Good day
We have a problem with the accounts
We can enter the game with them, but:

1-We cannot log into the forum with other accounts, or send a ticket
    When trying to log in, I write the name of the account and the pass and .... nothing....return  to the initial screen

2-We cannot create new accounts or if one is created, it is immediately blocked (even without create the character in the game)
    "due to souspicious activity, this account has been locked"


Not long ago, we lost an account under the same suspicion, (just for using the automatic hunting system ...), losing characters in Live and Classic
A week ago, they blocked two Aden accounts, which were thankfully returned

Could you inform what is happening?
TY