[reward not arrived from Ranking Festival]

Thank you GM

finally i got it      thanks all supporters 

[reward not arrived from Ranking Festival]

i was # 1 from festival.

almost 3 days since  festival end but still didn't get a Greater Fire agathion yet

sent tickets few times but  all they replied like bellow 

Hello,
Thank you for reporting this incident.
I have forwarded this information to our Quality Assurance (QA) Team. I will let you know once we receive an update.
If you have any additional details regarding this issue, please let us know.
Thank You,

GM Klyde
NCSOFT Support Team