I put the code on the website, then i go to the game. Put the dimensional, then recive dimensional item and no items to colect. Seems its bug on game. I try to make a ticket, but did not understand the problem.
NCSOFT Support Team
pm 10:07
https://youtu.be/J1fHSbg09-4
I put the Code on the website then i go to Game and try to colect and no items in the dimensional. I had the same problems with my others accounts.