HitokiriSombr4

Hi @Hermes @Wissp, The new support team don't really know what they are doing. First of all and most important, they reply to our tickets with empty answers and no solutions at all. For example, try to ask if an particular item is elegible to restoration, they will say: First break the item and we'll let you know..... what the duck? Not to mention that they took forever to reply. Here is an example from previous support we used to get: This new team is not providing any support at all. And the worst is that they close the ticket as soon as they respond, without solving the problem. So you need to raise new tickets, explain the issue again. I had some issues with ip restriction when I was applying monthly code to my different accounts, previously old team used to solve the issue within 24h, now I'm on the fifth ticket trying to explain to them, but it's been several days and they're still trying to understand... I even got reply with: "check your browser" . We need a minimum of decency and respect here.