Q: Game server you play on (Chronos/Naia):
A: Naia.
Q: City and Country where you play from:
A: Greece.
Q: Your ISP provider name
A: Nova.
Q: Is your lag problem continuous, or is it intermittent?
A: Intermittent, but it is so often and lasts for that long that you can call it almost continuous.
Q: If intermittent, what is the timeframe where you experience the problem the most (time in PST timezone):
A: The intense lag starts at around 5am PST and lasts until 3pm PST. Of course there are some periods of lag-free gaming, but it is a rare thing to happen.
Q: Problems you are experiencing (please provide as much detail as possible):
A: First thing I would like to mention, these lags started on Tuesday, 1st of November 2022. So it is already 15 full days of this problem.
> The problems that I am experiencing are the following:
1. There are many random disconnects throughout the day and night.
2. When I am trying to login, it can take even more 10 tries so I can finally login and run the client. Most times, after I provide my e-mail and password on the launcher, either I get the message "Failed to log in. Please try again later. (0)" or else, it takes me to the next step asking for the verification code, but after I give the verification code, then I get redirected back to asking me again for my e-mail and password.
3. The lag in town is not a big problem, my characters can move quite normally. But still even there, this lag does't make the game enjoyable at all.
4. The lag in normal hunting areas is more intense, with huge lag spikes every now and then, which may lead to death or a disconnect.
5. Now, lets move to the real big problem: the timed zones. Most days, and mostly during the hours mentioned on the question above, the lag is huge. As a result, most times, I cannot even move at all when I enter any timed zone. It takes many minutes to load the NPC's, even more to show players or mobs, the exit button of the timed zone may take even more than 5 minutes to actually take me out of the timed zone, restarting the game also not responding for many minutes too.
> As a result, for a little bit more than 2 weeks now, I cannot farm any timed zones within the hours mentioned above, which is from noon until after midnight in my country. And since exit button and restart take forever to work, I end up losing so much time in the timed zones, time that I do not get back of course.
> Here is a most recent example: when I logged in today, after the server came back up, I entered Crisis, for 30 minutes the game was running almost okay, but then there was a huge lag spike, I died, and then died again cuz of the continuous lag that I started having. I restarted the game to exit the timed zone, my character was moving decently in town, so I tried to enter crisis again. I had 13 minutes left, as the timer showed. It took 2-3 minutes to port me to the 115 area, where I could not move at all or see any NPC, mobs, or players. I was trying the exit button and restart for more than 5 minutes until the exit button finally worked. It teleported me back to Heine town, where I could see no NPC's, no players, and worse thing... The timer of Crisis was still counted down, and when it showed 2 minutes, I got disconnected.
So, I lost more than 10 minutes in the instance, just trying to port out.
> Also, I am buying prestige rune and destiny pack every single month, so that I am able to farm efficiently, especially timed zones. Which I cannot do for 15 days now, half of the time of my paid runes.
Q: Do you use any VPN or Fastping service? If so, which one:
A: No.
Q: Did you find a temporary solution to your issue? If so, please share:
A: No.
