I did the common procedure to enchant my weapon.
I asked the following question: if my weapon was valid for restoration and if I could use my token since I had already used it in another weapon. and then GM Eri said that yes my weapon was valid for restoration and that yes I could use my token to restore it.
so i did it, but when i asked to restore it, i was told i couldn't restore it because i had already used a token.
And now they don’t want to restore it, that is, I am being harmed by an error by the NCSOFT support team for giving me wrong information, a valuable weapon within the game that equals 2 of my salaries, and in this pandemic I am unemployed and without having conditions to make NCOIN payment to get another one now.
I repeat an error made by the NCSOFT support team.
now i want to know how i look. NCSOFT Support doesn't answer me anymore.
I was wondering if they will or will not solve my problem caused by an error by the NCSOFT Support team ???