Lupulus

https://imgur.com/a/QkMH4yj

I've been created this account for a while, but never been conected to Lineage II, now I'm trying to connect, but I can't create my first character, it says to me "You cannot create another character. Please delete an existing character and try again". But I never played Lineage, so don't have any character... (Sorry for my poor english, i'm Brazilian)