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Account locked while payment clears?


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Last night I paid for coins to get VIP 3 on Aden (which i moved to because i couldn't log in to Giran due to the queue (RIP my 3 mid 20s characters there)).  When I tried to log in today my account has been locked due to suspicious activity.   I paid on credit card and my app says the transaction is pending.  Is it normal that they lock your account until the transaction is cleared? I bought a 7 day 50% XP/SP rune, which is currently counting down with me unable to use it. :(

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