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How to recover my character after years without playing?


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Hello guys.
I've been playing for at least 3 years or so, and now I do not see the option of choosing my characters when I enter the L2 Official game. I downloaded Evolution, and everything is the same, but when I enter I do not have any more characters. One of them was at least 194. Capittu name, Human Race and Archer.
Also I had other characters like: Sumoner and Buffer called Monalise.
Could any of you help me?
I have my NCSOFT account active and no problem logging into the site.
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