[Character Server Transfer Update 2/2/22!]

Thank you very much for the fix!!! Really appreciated that you decided to do the emergency maintenance to fix it.

[Character Server Transfer Update 2/2/22!]

15 minutes ago, Rimmer said:

One thing that might help you #22patientones. I listed all my timed items I was afraid to lose in a ticket and they manually added them to my WH. I know it is not much, but try that also.

@EMpulse@Arctic@Juji Anything new? Any useful compensation? Support guys were not able to help.

Thanks!

Mind sharing the ticket number? 

[Character Server Transfer Update 2/2/22!]

@Juji@EMpulse

Contacted support many times, they pointed to random posts in threads totally lost.

We were hoping to have the fix implemented this week, it didn't work.

A compensation was given out, I asked for it to be put in another account, they refused, asked for some of the items to be moved manually to another character of the same account (Since not all can be transferred using dimensional merchant), they refused.

Are we going to wait one more week to test the fix? This is the particular case that you do an emergency maintenance and not just wait blindly for it to work...

We are only 22 but those 22 trusted in the service you provided, trusted you one week to apply the so called fix, I don't think we trust anymore and to put more fire to this, every request is denied.

[Character Server Transfer Update 2/2/22!]

5 minutes ago, Rimmer said:

Please reconsider the care package. I do not want to make this public, because people would flame you.

I would love the package, if it were tradeable. But it is not, it is nonsense for me to use it on this specific char. Did you look into the items being transferred? You are holding my 50 $ and items worth quite a lot of adena and give me items I do not need (on this char).

Could you help me trade this items? Or can we speak of other means of compensation? @EMpulse@Arctic

Next major thing you missed is the items with timer. I will lose several event items if you won't hurry up. @Juji

Please talk to us.

Exactly what I'm asking for in the tickets... As a consideration for the trouble, let the person decide where to put the package.

Think that we are in this trouble for 2 weeks and who knows if there will be more time affecting us, if they are going to test the script once per maintenance and it failed already, who can tell if we are going to have our things next week either?

To at least make ppl a bit happier, let them decide where to put the package.

 

 

[Live Server Maintenance: February 2, 2022]

28 minutes ago, Juji said:

Hello All,

Unfortunately, the server transfer script to fix the affected server transfer characters from the maintenance last week failed today. We are requesting for a new script from the Dev team tonight. We will not be opening the server transfers up until the issue is resolved. I apologize for the great inconvenience!

Thank You!

I hope you are testing it the moment you get the script... waiting one more week to have it fail again, what will be the solution?

Not even talk about compensation, at this point your team is silence about anything regarding it.

This was a mess, naked characters waiting for a magical solution.

[Live Server Maintenance: February 2, 2022]

16 minutes ago, Arctic said:

Game servers will be down for maintenance beginning Wednesday, January 19, 2022 at 4 a.m. PST /  6 a.m. CST / 7 a.m. EST / 1 p.m. GMT+1 and will be unavailable for approximately 3 hours 15 minutes.

With this maintenance:

• Power of Love Event will start for four weeks!
• Love Boxes Promotion will start for four weeks!
• Augmentation Fees will be discounted by 50% for three weeks!
• Steel Guild Event will end and all event related items will be deleted.
• Figure Fighters Event will end next week!
• Dragon Slayer Promotion will end!
• Server Transfer issue has been resolved. Server transfers will reopen.

No compensation for the disaster it was the server transfer? 1 week of waiting for absolutely nothing?

 

Also, Wednesday, January 19, 2022... really? First post and you already messed up the date copy pasting it?

[Live Server Maintenance: January 26, 2022]

Previous server transfer worked like a charm, now we had a 5 hours maintenance instead of the 2 hours we had. If it failed, it's due to changes made internally.

Also, that micro patch pushed that we don't know what is it for... changing the exit button to 2693, what else was pushed or changed? Why there is no transparency?

I'm left with a naked character and can't do anything with it. Insane, as Massacre said, we should have a maintenance to correct this asap, not wait a week and screw up everyone that was doing a server transfer.