Hi @Rownen,
First of all, welcome to L2 World. We hope to see good changes here.
I think a good start point would be checking on this Support team. They are not providing any solutions at all.
I bet we have several tickets waiting for solutions and not empty answers.
I think it's a new team.
Previous team used to reply faster and provide real solutions.
The new one... I cannot say the same.
I was applying monthly code on accoutns and one of them got restricted.
I raised more then 10 tickets, got no solution at all. One of the tickets has been open for more than two weeks and there is no response or solution at all.
Here is the last response I got:
QuoteWe are currently looking into a resolution, at this time.
Unfortunately, we do not have an exact time frame as to when this will be addressed,
Please note that we're not ignoring your request but doing our best to fix this issue.After investigation, we will get in touch with you shortly.
In other words: No1 knows when we will fix it, but one day maybe...
Hi Hitokiri,
Yes, I've noticed their response changed from:
QuoteHello, Reviewing your login attempt, it appears that it was flagged for security reasons that prevented you from logging in. This could have been a result of high risk characteristics of your attempt or due to past associations with compromised accounts or devices. At this time, we’ve taken steps that should allow you to log in. Please let us know if you are still having difficulties logging in. Regards, Mako NCSOFT Support Team
To:
QuoteHello,
Thank you for contacting us!
We have reviewed your issue, and it appears that your attempts are being blocked by our system due to security measures we have in place.
While we are unable to override these restrictions, we do have some suggestions that have helped other users that you can try:Use a different Internet browser
Ensure your internet browser is up to date.
Make sure that Javascript is enabled
If you are using a VPN/proxy, disable the service
Verify that the device timezone is properly set for your location
Take your time filling out the formPlease understand that if you're unable to resolve your issue with the above suggestions, then I'm afraid you wont be able to create an account. Again, we are unable to override these restrictions.
Please let us know if you have any further questions
NC got a new community manager, Rownen. Maybe he can assist you on this.
Server down
Oh nice!
Thx for your response on dw event!
3 minutes ago, AshesOfAden said:Roses and pots only? As usual?
Yes sir!
4 minutes ago, JoHnNyBlaz3 said:I tried 1k scrolls, made 1x Slasher +15, failed to +16
Rates are really messed up and prizes are not even that attractive.
PS: I can reach 126+ luc with normal boosts and luck pot.
BTW, I also opened 100x boxes.
Got only boosts, 1 Kain EAR and a total of 0 Greater Weapon scrolls.
3 minutes ago, iHyperlite said:Rates for transparency for ppl:
+1 - +3 = 100%
+4 - +15 = 60%
+15+ = 30%
100 sticks = 1x +15 for me. it blew up going to 16. i used 590 scrolls.
i am hearing the chests give giant scrolls at about 1/100 rate. last time we got 10 for 4800 ncoin...
I tried 1k scrolls, made 1x Slasher +15, failed to +16
Rates are really messed up and prizes are not even that attractive.
PS: I can reach 126+ luc with normal boosts and luck pot.
Class: Othell Fortune Seeker
Nick: JoHnNyBlaz3
Server Chronos!
Hello @Juji.
1- Brazil;
2- No;
3-It started this wednesday (02/June);
4- I was trying to take a look in AH but the chars just couldn't move at all;
I'm also canceling my prestige packs.
The meelee lag is unbelievable and it just got worse!
And last but not least, we now have Ranged/Magic skill lag.
Well done!
error 3102 When I click on the error it says "you disconnected due to restricted IP or account.
in General Live Discussion
Posted
I don't think there are SLA's for the ticket. I can say that because I have tickets that were raised in September and I got no solution at all.
This new support team is a joke. They reply with non-sense answers once a week and then quickly close the ticket.
They are like Dungeon Master, barely appear and when they do, talk sh*t and then disapear.