@Hermes
I can really understand ( from my line of work and proffesion ) that things like the issue that you had can happen , i can feel your pain getting all the dirt pies in your face .
On the other side i can feel the players as well , Compensation plan you offered is kinda unacceptable , i know nothing changes from what ppl write's , but it could better not to give anything comparing to what you gave .
Wasn't better just to add a 15 days Vit Rune in order to compensate for the lost exp ? ( cz really that was the only issue )
As for the heroes , i can understand your frustration but SQL databases and a java written game has some downsides , you cannot predict everything, i bet my ass it took them the 3/4 of the time to find what in earth was wrong and the other 1/4 to fix it without bleeping the next line of code .