GM_EVA

Hello, We sincerely apologize for the confusion caused by the early in-game announcement. The announcement was mistakenly notified 9 hours earlier than the intended time. We will make sure not to cause the same problem in the future. Thank you. Eva

Hello, We sincerely apologize for the confusion caused by the in-game announcement. The announcement was mistakenly notified 9 hours earlier than the intended time. We will make sure not to cause the same problem in the future. Thank you. Eva

Hello, Please submit a ticket to investigate the issue. https://us-support.ncsoft.com/faq/lin2ncw Thank you. Eva

Hello, @bentorero Yes, the upgrades you've applied before May 22 15:00 PDT will not be lost and be added to your restored skills. But if you find any unresolved problem after the maintenance, please let me know. Thank you. Eva

Hello, @Tokiwa We have identified the case, and your skill will also be restored during this week's maintenance. We apologize for the issue, and hope this resolves the trouble. Thank you. Eva

Hello, All the skill resets occurred during previous server transfers (1st and 2nd) will be restored during this week's maintenance. Also, new transfers after the maintenance would not cause any trouble, so please do not worry about it. Once again, we apologize for this issue and we will make sure it won't be repeated. Thank you. Eva

Hello, Siri. The QA team is still working on fixing the issue, and we apologize for the delayed process. If you wish for a restoration of your L2 coin, please submit a ticket to the Customer Support. Thank you. Eva

Hello, Thank you for the opinion. I have spoken to the related department, and we will consider bringing daily attendance event back as soon as possible. Best regards, Eva

Hello, We have identified the cause of -1 launcher error which will be fixed during the 5/23 maintenance. For disconnection issues, please contact the Customer Service as Simoleon has mentioned above. We apologize for the inconvenience. Thank you. Eva

Hello, World Trading Post is not yet available in Guardian server. For new servers, we do not open World Trading until the value of Adena comes at a balance with other servers. Regarding the Adenas lost, please submit a ticket to Customer Support as they will help you with the restoration. https://us-support.ncsoft.com/faq/lin2ncw Thank you. Eva

Hello, We are checking the issue. Sorry that we missed your case. We will proceed with an investigation and give updates. Thank you. Eva

Hello, We appreciate your opinion on the balance of Titan class, and it will be taken into consideration. Thank you. Eva

Hello, We have identified an issue where Dethrone skills have been reset after server transfers. Our team is currently working on resolving this issue. For accurate recovery, please do not use the ability enhancement function from May 22 15:00 PDT to May 23 15:00 PDT. Any enhancement occurred during the mentioned period will not be correctly restored. We apologize for the inconvenience. Thank you. Eva

Your case has been noted and we are currently investigating it. However, for a detailed examination please submit a ticket to the Customer Service with an explanation of your case. https://us-support.ncsoft.com/faq/lin2ncw We apologize for the situation. Thank you. Eva

We are currently processing the issue for both 1st and 2nd transfer. We apologize for the delayed process. Thank you. Eva

Hello, Please contact Customer Support with a screenshot of the PvP case containing your location information (type /loc in chatbox to check your current location), so that we can further examine the issue. We apologize for the inconvenience. Customer Support: https://us-support.ncsoft.com/faq/lin2ncw

Hello, We are currently working on the restoration process which will be applied as soon as possible. We sincerely apologize for the delayed process. Thank you. Eva

Hello, Related to the Level Achievement Growth Package, the original event duration was set as Mar 15 - Apr 18. In fact, during the maintenance on March 29, the event has been extended until May 16 (https://forums.lineage2.com/topic/26510-aden-server-maintenance-march-29-2023/). Given that the event has already been extended for a month, we are sorry to tell you that another extension of the event is not possible. But as I have gone through all the comment on the forum regarding the Level Achievement Growth Package, I will definitely deliver them to the related departments and ask for a future event to contain the item. Thank you. Eva

Hello, Related to the Level Achievement Growth Package, the original event duration was set as Mar 15 - Apr 18. In fact, during the maintenance on March 29, the event has been extended until May 16 (https://forums.lineage2.com/topic/26510-aden-server-maintenance-march-29-2023/). Given that the event has already been extended for a month, we are sorry to tell you that another extension of the event is not possible. But as I have gone through all the comment on the forum regarding the Level Achievement Growth Package, I will definitely deliver them to the related departments and ask for a future event to contain the item. Thank you. Eva

Hello, We understand the inconvenience caused by skill reset and are currently working on the issue. We sincerely apologize for the disturbance and the delayed progress. Will be updating as soon as possible when there is any information to share. Thank you. Eva

Hello, We apologize for the delayed event. We are currently working on the anniversary event/promo, which will be shared as soon as possible. Thank you for the patience. Eva

Hello, We apologize for the delayed event. We are currently working on the anniversary event/promo, which will be shared as soon as possible. Thank you for the patience. Eva

Hello, We apologize for the confusion. The customer service system has recently been updated. Please reach the support page via https://us-support.ncsoft.com/faq/lin2ncw Thank you. Eva

Hello, Thank you for the report. Please contact Customer Support as they might be able to help: https://support.lineage2.com/hc/en-us

Hello, We have reviewed all the comments and we appreciate everyone's contribution to this topic. Your feedback will be communicated to the relevant departments. Thank you.