Jump to content

FennecVulpes

Adventurers
  • Posts

    14
  • Joined

  • Last visited

Posts posted by FennecVulpes

  1. Howdy NCWEST,

     

    Recently there have been changes to the game that have been unannounced and not mentioned. Additionally when the last skill changes were announced, there was very little lead time for the users.

     

    Without prior knowledge we are not able to plan for continuing to play your game, and it is very disruptive to the L2 system.

    I would like to request information be passed to the users either when the developers start implementation, or at least when the changes inter the testing phase (I'm giving you the benefit of the doubt, and assume you do testing. You just suck at it).

    One example of a change with no mention before or after implementation is the way that if a Garnet buff is on a user, they can not use brilliant purge. 

    There are many more examples, but because the changes are never mentioned, the users must all individually test every aspect of the game after even minor updates, because we do not know what has changed.

     

  2. Any update @Juji?

    Additionally when Dignity of the Exalted 7 is learned, the dual class does not recieve this skill, and

     

    still registers the passive skill Dignity of the exalted 6

     

    Also, the passive exalted atribute skill (+100 ele attack and +100 element defense) is not shown on dual class.

  3. NCWest customer service is terrible. Everyone here knows this, especially the GMs.

     

    When paying customers all for legitimate services and information regarding their accounts and are denied there is a serious issue.

     

    We understand that GMs are not developers and that you have no idea what goes on under the hood of your game or in game as you never log in.

     

    This does not excuse customer support from answer claims or responding to requests.

     

    One example is the recent illegitimate bans on accounts that have had no illegal activity, and NCWest prohibiting those individuals from communicating with GMs.

     

    Another example is simple restoration requests that are legitimate, but GMs maybe do not know how to perform on certain items, and are denied and closed without and effort from the NCWest staff.

     

    We are giving you tens of thousands of dollars for a service, but you are not holding up your end of the agreement.

    • Like 1
  4. 1 hour ago, Hime said:

    Hello all,

    There will be an unscheduled maintenance today to address an issue with Dancing Cats Stage 2 Buff at 1:00 p.m. PDT (10:00 p.m GMT+1). Game servers will be unavailable for 1 hour and 5 minutes.

    Thank you!

    1 PM PDT is 9 PM GMT+1

    How hard is it to double check what time it is in another time zone????

    This is at least the 2nd time that "GM" @HimeHas posted incorrect information regarding the time of server events.

×
×
  • Create New...