[Live Server Maintenance: Wednesday, March 25, 2020]

@Juji am i going to get an answer from you on my topic or you just posted for the laughts and gigles ?

[PLEASE PLEASE AND PLEASE]

It a nightmare for bots ... and people trying to make 100 fishing boxes ... suck it up .

[Live Server Maintenance: Wednesday, March 25, 2020]

Can you guys please revise or correctly inform people about the restoration policy please , just implement something that lets people know that the wep they are buying or trading for has a used token on it or not .

[Item Restoration Policy]

@Juji thank you for asking about the ticket number but you did not even say 1 thing about it .

[Item Restoration Policy]

6 hours ago, Methodical said:

this policy did exist for at leas 5 years, as it is now,

but if you try to make it like the OP above, breake restore, trade to another account break repeat its an abuse,

I totally agree and that's why i dont make a big deal out off it , the person who traded me the wep might off done it ... and now im paying the price .

I just need to be more careful basically .

[Item Restoration Policy]

3 hours ago, BigBadThumper said:

Part of the policy says that the weapon is ineligible if it has been restored previously.

If you're not 100% sure how your already OE weapon got that way, act on worse case scenario. Don't act shocked when they tell you it was previously restored and won't be restored again. 

But the MOST IMPORTANT PART OF THE POLICY states that restoration is solely at the discretion of the GMs.

Basically what that means is that the petitioner could have done everything in accordance with policy, yet still be denied restoration as the appropriate decision.  Read that and accept it before you get all in your feelings about being denied. They are not obligated to restore your weapon at all. That is the full measure of the policy.

So, now that we all know the policy, enchant away. But don't come crying to these forums when the ticket request is answered in a way that you don't like.  

You are missing the point off this thread .

I did not make this to QQ i am mature enought to accept their decision , i am just saying that this Policy is broken and people need to be aware off it and not risk because off it .

[Item Restoration Policy]

So basically according to this gentleman's answer you will need to ask the person who is selling / trading you an item ... if he has used a token on it 

Senior GM Kairun

• 3 hours ago

Hello,

I understand that you wish to have your item restored. However, as the item was already restored before, I'm afraid we are unable to provide assistance in this case; this is regardless of who the owner was when the restoration took place. Thank you for your understanding.

Any further request to restore the item may receive the same response.

If you have any other concern, just write us again.

Regards,

Senior GM Kairun
NCSOFT Support Team

[Item Restoration Policy]

3 hours ago, Juji said:

We have been seeing an increase in cases where players are trying to abuse the restoration policy. Please let me know your ticket number?

#23503416

[Item Restoration Policy]

25 minutes ago, TEVAS said:

proly , asked my self them to move some items too in same acc on different chars by using tokens got refused too

The thing is i never restored anything and this was a 1 time deal ... told myself if im going to risk anything .. go big or go home ... well i did big and i end up packing and going home as well

Not mad at all ... just feel people need to be better informed as to not go through the pain off loosing something they worked for a long time to get 

[Item Restoration Policy]

On 3/13/2020 at 7:21 AM, TEVAS said:

hmm ,  u enchanted it u broked it and its done this is how the game goes last 15 years  ....  now evry 1 start asking for restore items so all server would run +30 weps .....

TEVAS i based my enchant on the presumtion off this new system they implemented ... why should i not try my luck even if it a 0.000000001% chance ?

But i am not mad about it ... i feel relieved actually ... it a good reason for me to just quit , i invested alot off $ and time only to get messed up by a system they designed and do not know how to control .

I am free  , but i just wanted to let everyone know that this system is broken and you should not try it even if they say you have tokens , it is a trap so you break your weapon ... you get denied and then you have to add $$$ again to rebuild .

I am sad that it tooke me so much time and $$ to realise this is a never ending black hole .

[Item Restoration Policy]

16 minutes ago, IDummy said:

LMFAO!!!!!

 

So what this means is....

 Scenario,

you get weapon drop..

you enchant a weapon, it breaks you use restoration.. get item back..

say enchant was only to +12..

you sell weapon..

new owner of weapon enchants to +21 and breaks at +22...

new owner of weapon cant get restoration because item was restored previously... wtf?

 

Items will now need to say on them..

Restoration Possible Yes/No..

 

so stupid.. but yes NCSOFT.. every situation is an exploitable.. but if tha5 is there real response then wow..

just wow.. 

My thoughts exactly .

[Item Restoration Policy]

And no i have never restored the item  FYI

But they like to say something to make it seem like you the bad dude trying to exploit some off their stuff ...

Like the fishing .... changed price in store because it was to profitable .

Removing mobs in storm ... cause it was to profitable ...

Increase lags and drop $$ on vit mantaining pots but basically you dont kill the ammount off mobs you should if the server would work as it should .

 

Wake up people .

Say NO to this BS

[Item Restoration Policy]

Just dropping by to say that you guys should not believe this policy and be careful when enchanting .

I broke my weapon out off my own stupidity and friends told me i could get it back .... but since it was a high tier weapon this was basically the reply .

Ima just move to other games .

This game is broken beyond repair with the high lags and the lies on this restoration policy .

Move on people ... get past this badly optimized money hungry game  ( P2W forever )

 

Hello,

After reviewing your request, we’ve concluded that your account is not eligible for this kind of restoration.

This appears like an attempt to abuse our restoration policy and can be considered as exploiting customer service, which can result in this account and all others connected via IP to be denied restorations in the future.

This account does not meet our current criteria for one or more of the following reasons :
***Your account is connected via IP to an account that has already requested a restoration on this item.

As such, we will be unable to restore your + 21 Bloody Amaranthine Caster.

Thank you for your understanding.

Regards,

GM Kiro
NCSOFT Support Team