So basically according to this gentleman's answer you will need to ask the person who is selling / trading you an item ... if he has used a token on it
Senior GM Kairun
3 hours ago
Hello,
I understand that you wish to have your item restored. However, as the item was already restored before, I'm afraid we are unable to provide assistance in this case; this is regardless of who the owner was when the restoration took place. Thank you for your understanding.
Any further request to restore the item may receive the same response.
If you have any other concern, just write us again.
Regards,
Senior GM Kairun
NCSOFT Support Team