darleygt Posted October 8, 2018 Share Posted October 8, 2018 [17:33, 8/10/2018] Danilo: I create a ticket (22012178) on 10/04 sending email to appeal@ncsoft.com My problem: No access to game with my main account and no access in site with any accouny (When i try to login in any acc, it receive auto ban in site) Response of NCSoft: Hello, " It's been 48 hours since we responded to your ticket (Banned account for?) and we haven't heard anything back from you. We're going to assume that this issue is solved, but if it isn't, please reply to this email or click the link below:https://support.ncsoft.com/hc/requests/22012178 " [17:37, 8/10/2018] Danilo: 1º- How i acess this support? How i respond this ticket? 2º- GM's read all my problem? If you have seen all my ticket I informed you that I did not have access to the support and so I was doing via email, how did they expect me to answer the ticket if I did not have access? Honestly, I'm not sure what to do after the response of this support ... https://uploaddeimagens.com.br/imagens/whatsapp_image_2018-10-08_at_17-14-49-jpeg https://uploaddeimagens.com.br/imagens/whatsapp_image_2018-10-08_at_17-57-49-jpeg Link to comment Share on other sites More sharing options...
L2 Team Hime Posted October 8, 2018 L2 Team Share Posted October 8, 2018 You should have gotten an email for every response given by our Support team. Sometimes the emails end up in your spam folder. Like it said, to reopen the issue, please respond to the email. Link to comment Share on other sites More sharing options...
Gallow Posted October 8, 2018 Share Posted October 8, 2018 @HimeHello, my friends have been ban 28 hours ago, they explained everything in the mail given, cant even log in forum because they are ban there too, so they would like to be unban since they havent done anything wrong, no explaination, was in rush face, lot of Ncoin spent for that and being ban for that ... so please, do sometimes asap. Link to comment Share on other sites More sharing options...
darleygt Posted October 8, 2018 Author Share Posted October 8, 2018 Some email did not arrive I always check everyone no email arrived I need a response as soon as possible I already sent another ticket and no reply Link to comment Share on other sites More sharing options...
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