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Eviscreator

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Posts posted by Eviscreator

    Adena limit

    in General Live Discussion

    Posted

    well you can put on trade 999,999,999,999 Adena and after you can put 1adena that is 1 trillion Wtf :D iy ou whant 5 trillion you can do 999,999,999,999 x5 time then put 5 Adena that is 5 Trillion. Simple :P 

    • Thanks 1

    Outsourced arrogant/unquialified support taking deliberate actions.

    in General Live Discussion

    Posted

    On 2/15/2021 at 1:19 AM, Daik0n said:

    Straight to the point.

    I opened a ticket to check for few items restoration eligibility. Restoration Policy is pretty clear:  https://support.lineage2.com/hc/en-us/articles/360035810271-Token-based-Restoration-Policy

    I was then accused by a """Senior""" GM of trying to exploit the restoration system. Only because I quoted their own Policy to them.
    The full untouched conversation is here. Pretty frustrating seeing how unaware of the work they are supposed to know how to do it.
    I've gotten no response so far for the restoration of other items on the list.

    By """Senior""" GM Wraith I exploited the restoration system because I double checked with them, by their own 90 days Policy, if my restored bow was actually eligible or not.

    In a single reply he brought up the apparent reason(not mentioned before)as an excuse, very convenient for them, of a quote of my previous restoration.
    He's said the 90 day restoration policy didn't exist back then, but here's WaybackMachine snap shot of their support page on June/2020 already showing the 90 days policy:
    https://web.archive.org/web/20200808211038if_/https://support.lineage2.com/hc/en-us/articles/360035810271-Token-based-Restoration-Policy/

    @Juji@Hime

    Can I call my lawyers?

    ----------------

    Me

        5 days ago

    Hello,

    Just want to check the eligibility on my items for restoration:
    +0 Fallen Angel Ring
    +13 Bloody Krishna Thrower
    Lv4 Legendary Dye's (one of them)
    +6 Ruler's Authority
    GM Zack

        5 days ago

    Hello,

    Thank you for contacting Lineage II Support Team.

    Upon further reviewing your request, we have verified that only Fallen Angel's Ring and +6 Ruler's Authority-Stage 1 are eligible. However, we can only restore one accessory for this account since the restoration is limited to 1 per category (Weapon, Accessory, Armor and Dyes) within the same token period (July to Dec.).

    As for your other concern, your +13 Bloody Krishna Thrower is not eligible for restoration since it was restored in your previous ticket (23606859). Unfortunately, we will be unable to provide assistance once this weapon gets broken.

    Lastly, we were unable to find any Lv.4 Legendary Dye's in your character inventory. Please note that the item must be in your character inventory for us to check the item eligibility and please be aware that any restoration request is still subject to review. You may check the full details of the Token-based Restoration Policy here: Token-based Restoration Policy – Lineage II Support.

    I hope this information helps and please let us know if you have any other questions.

    Regards,

    GM Zack
    NCSOFT Support Team
    Geter

        5 days ago

    The bow restoration was 5 months ago.
    The Token-Based Restoration Policy is very clear under "Compound/Enchant Fail Restoration":

    'The item has not been restored by the NCSOFT Support Team in the last 90 days, this includes restorations performed on another account or character.'

    The level 4 dyes are applied to the character. I created them myself and never asked for restoration before.
    GM Zack

        5 days ago

    Hello,

    Thank you for getting back to us.

    Regarding your concern, once the item has been restored, the item is not eligible for any kind of restoration for 90 days. Take note that if it was requested by the same player regardless if it is over 90 days, it will still not be eligible for restoration.

    As for your other concern, we will not be able to verify your Lv.4 Legendary Dye's since they are applied to your character. As stated, we need your Lv.4 Legendary Dye's in your character inventory for us to check the item's eligibility.

    I hope this clarifies your inquiries. If you have any other issues or concerns, don't hesitate to contact us.

    Regards,

    GM Zack
    NCSOFT Support Team
    Me

        4 days ago

    Yes, 90 days. That's equal to 3 months. And my bow was restored 5 months ago!
    By your rules and policies my bow is eligible. Do you understand it now? That 23606859 ticket was on 5 of september of 2020. Wayyyy more than 90 days ago.
    Do you confirm it's eligible now?
    Senior GM Wraith

        4 days ago

    Hi,

    Unfortunately so, your item has been restored on this account before albeit beyond 90 days. We've mentioned in your older ticket 23606859 that

    "take note that this item will no longer be eligible for any kind of restoration once it's restored."

    With that, this would to be like an attempt to abuse our restoration policy and can be considered as exploiting customer service, which can result in this account and all others connected via IP to be denied restorations in the future. I'm sorry but we won't be able to assist you further in this case. Please note that further requests to have this item restored may no longer receive a response from us.

    However in the event that you have other inquiries or requests, please feel free to send a new ticket for those.

    Regards,

    Senior GM Wraith
    NCSOFT Support Team
    Me

        4 days ago

    WHAT?

    attempt to abuse? attempt to abuse?!?!?
    did you even check the timeline of the events????

    I read your policy, its crystal clear.

    I come ask something, your lower tier GM states something different from the Policy

    I ask for clarification quoting your own policy.

    He replies saying EXACTLY what I quoted from the policy:
    "Regarding your concern, once the item has been restored, the item is not eligible for any kind of restoration for 90 days. Take note that if it was requested by the same player regardless if it is over 90 days, it will still not be eligible for restoration."

    Then, since he replied with the same thing as I quoted from the Policy ask for confirmation that is eligible,
    AND YOU Wraith COME, ON YOUR FIRST CONTACT WITH ME, SAYING I'M TRYING TO ABUSE?!
    EVEN THREATENING ME OF DENYING FUTURE REQUESTS?
    ARE YOU OUT OF YOUR MIND?!?!?!

    NOT ONLY THAT, TWO MORE THINGS:
    THE POLICE THAT WAS PUBLISHED ON THIS SUPPORT PAGE WHEN I ASKED FOR THE RESTORATION HAD THE EXACT SAME DESCRIPTION ABOUT 90 DAYS. I CHECKED THAT BEFORE ASKING FOR ELIGIBILITY!!!
    AND
    EVEN IF THAT WAS THE CASE, WHICH IS NOT, YOU EASE THE POLICY THAT WAS TOUGHER FOR A SHORT PERIOD OF TIME, THAT WAS OBVIOUS TOO EXTREME HENCE IT WAS EASED, AND WHOEVER ASKED FOR THE SERVICE AT THAT TIME IS DOOMED FOREVER? IS THAT A FREAKING JOKE?!

    WATCH YOUR TONE NEXT TIME YOU TALK TO A PAYING CUSTOMER. OR I'M TAKING THIS TO THE COMMUNITY FORUMS AND DISCORD.

    THIS GAME IS ONLY GETTING WORSE AND WORSE FFS
    Me

        3 days ago

    Show me the history of the Policy with the changes over time.
    Me

        3 days ago

    ?
    Me

        2 days ago

    restore the fallen angel ring asap
    Me

        4 hours ago

    Where's the restoration of my +1 fallen angel ring????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

    I'm posting this on the forums to show how mediocre and bad qualified and arrogant some GM's are.

     

    well same think for me and never and no ware it say PER IP WEA ARE (NOOBS)??????? or dont kno whw t read?  it say clear per account and it say EVRY ACCOUNT.....  i wannt my restor back too

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