PhoenixMitra
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Posts
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Posts posted by PhoenixMitra
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Thank you gust33 for reminding everybody of the Code of Conduct.
The post in question has been edited accordingly.
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Greetings everybody,
Since we are still getting many posts calling out individuals directly, we are now closing this thread down. Thank you to the ones who stayed on topic without naming other members of the community!
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Greetings everybody,
We have cleaned this thread up a bit and removed names. Please remember that reports about possible inappropriate behavior by other players need to be submitted via ticket to our Support team. Posting those on the forums is against our Code of Conduct.
When you do submit a report via ticket, please include any evidence you have such as screenshots and video to support your claim, so the Support team can investigate.
Please refrain from mentioning any more names in this thread from this point forward. Thank you!
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Greetings everybody,
We apologize for the delay in response. This is an open issue with the Dev team and we are looking into this.
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Greetings Lyght,
Unfortunately, the forum staff is unable to look into your specific account issues. Only the Support is able to do so. Please reach out to them again at appeal@ncsoft.com for assistance to get this sorted out.
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Greetings everybody,
Slycutter, please be so kind and send the screenshots and any other material you have on this player's behavior via ticket to our Support team. They can take a closer look and investigate. This holds true for any incident where you feel somebody is acting inappropriately. The Support team is the right address for these reports, as they have the means to investigate. The forum staff does not have access to that information.
Thank you!
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Greetings,
We have taken the liberty and moved this thread to the Classic forums.
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Greetings everyone,
We have cleaned up a bit, please stay on topic, always discussing the post, not the poster.
Thank you!
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Greetings everybody,
Let's stay on topic from here on, so this thread and discussion can remain open. It is hard for us to collect feedback and forward it when it is hidden in personal banter.
Thank you!
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Greetings everybody,
We have edited some posts here to remove names. Please remember that calling out anybody for their behavior publicly is against our Code of Conduct. These reports need to be sent to our Support team for investigation.
Thank you!
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Greetings everybody,
Please make sure this thread is kept as a general discussion and refrain from calling out certain people or groups by name. Individual reports can be submitted to our Support team for a closer look if you feel rules are broken. The forum is not the appropriate place for those reports.
Thank you!
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Fixed!
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Greetings everybody,
We apologize for any inconvenience. If you still encounter any issues connecting to the server, please get in touch with our Support team via the Support tab above for some trouble shooting.
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Greetings Josee,
As Xiang already pointed out, please report this incident to our Support team via the Support tab above. They will be able to take a closer look.
The forum staff does not have the means to follow up on reports like this.
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Greetings everybody,
The forum team does not have access to account information. Please direct questions about your accounts directly to the Support team by sending an email to appeal@ncsoft.com for a case like this.
Thank you!
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Greetings RizeKashimiro,
Have you reached out to our Support team fro some trouble shooting assistance? If not, please do so by using the Support tab above.
Thank you!
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Greetings Shikken,
Please get in touch with our Support team to find out what may be causing this. You can submit a ticket via the Support tab above.
Thank you!
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Greetings factotum,
We are trying to take a closer look. Would you be so kind and submit a ticket to our Support team via the Support tab above to help us trouble shoot the issue?
Thank you!
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Greetings everybody,
As WutWutWut and SerraCat already pointed out, posting these kind of reports with videos and names on the forum is a violation of our Code of Conduct. The correct way to submit reports like this is via ticket to our Support team, who in turn can initiate an investigation of the reported issue.
To submit a ticket, please click the Support tab above. Thank you in advance!
This thread has been moderated accordingly and will now be closed.
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Greetings,
You may find this post helpful:
Please feel free to submit a ticket to our Support team, via the Support tab above.
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Greetings Marzona,
Please ask our Support team for assistance. You can submit a ticket via the Support tab above.
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Greetings SrLORD,
What did our Support team say? If you haven't contacted them yet, we highly suggest you do so for some trouble shooting assistance.
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Greetings everybody,
It looks like the first emails are on their way. Please check your inbox for the verification code emails and make sure to also check your spam folder, just in case. Keep in mind, there may be a backlog and this may take a few moments.
We apologize for any inconvenience this may have caused and thank you for your patience while our team was working on solving this!
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Greetings everybody,
As mentioned above, we are aware of the situation and looking into it. Thank you for your patience in the meantime.
Update: The first emails should be on the way. Please check your inbox and spam folder, but keep in mind that due to the backlog, this may take a few moments. Thank you for your patience, while our team worked on resolving this!
Zaken Epic raid boss still resetable.
in Report A Bug
Posted
Greetings Hammerforge,
This is actually working as intended.
Thank you!