[E-mail with Items that disappeared during Saturday all buggy in chronos!!]

Come here in search of information, because the trainees who answer the emails only know how to press control+v control+c in their meaningless answers!!!
on saturday when it started not being possible to buy items from the action house, i sent an email with adena to another character believing that something was wrong with the character not with the server, well, the email arrived showing that there was an item attachment, only when he accepted it, it was empty with nothing, as if he had already taken it, but he was still there showing that there was something to be removed.
after countless restarts to see if the server repaired itself the email disappeared and along with it the adena .
on Sunday I got in touch with support and the only response they send is asking us to be patient and follow the forum to respond, and here on the forum someone's response is almost like a miracle !!!!!! @EMpulso @Wissp @Hermes

[Live Server Maintenance: August 31, 2022]

Does anyone from this team of interns know how to respond to the emails that disappeared with the items ???? @Hermes@EMpulse???? @Juji@Hime come back and help us!!!!!

[Chronos Downtime Compensation Details 8/31/2022]

@Hermes any information about the items (adena) that disappeared on Saturday ??? I already opened a ticket and nothing!!! here comes this compensation shit yet