What "new players", SafeStash.. Even the old players left every day..
Lot of problems - You can't gain items You need even to learn the skills as rune stones. What about Collections, top gear, etc.. It's impossible without HUGE payment (many months)
No spoil. No craft, Mages are useless as many other classes. No support last 5 years (only copy-paste).
NCWest should stop with these purchase / gambling events for at least 2 years.. Make 1 dragon weapon gift (by choice) to any account, which was subscribed more than an year.
And to use these 2 years to revive the game, setting fair limits to DDs, renewing the RAID system, random spawns, zones, quests, etc..
No other chance.