GM_EVA
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Posts
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Posts posted by GM_EVA
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Hello,
We sincerely apologize for the confusion caused by the in-game announcement.
The announcement was mistakenly notified 9 hours earlier than the intended time.
We will make sure not to cause the same problem in the future.
Thank you.
Eva
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Hello,
Please submit a ticket to investigate the issue.
https://us-support.ncsoft.com/faq/lin2ncw
Thank you.
Eva
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35 minutes ago, bentorero said:
to clarify, u mentioned the dates may 22 until correction. does it mean the upgrades i did prior may 22 will be added to my skills upon restoration?
Hello, @bentorero
Yes, the upgrades you've applied before May 22 15:00 PDT will not be lost and be added to your restored skills.
But if you find any unresolved problem after the maintenance, please let me know.
Thank you.
Eva
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On 5/19/2023 at 3:00 AM, Tokiwa said:
its not only when transfer stop lie .....mine and of some people's got reseted (fighting spirit skill dethrone) to lv 0 even before u guys get the issue with the server transfer thing , but like always u guys never fixed it..... i Send tickets and proved its a bug with the basic logic and screenshot : >>> how u can have (source of fire)skil enchanted +++ and (fighting spirit) skill lv 0 and 0% if need fighting spirit enchanted ++++ too for get sealed source of fire "item" what needs to enchant source of fire?. so after that they comfirmed and said add as a known issue (they said), but here u guys just says about issue of transfer really????
Hello, @Tokiwa
We have identified the case, and your skill will also be restored during this week's maintenance.
We apologize for the issue, and hope this resolves the trouble.
Thank you.
Eva
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Hello,
All the skill resets occurred during previous server transfers (1st and 2nd) will be restored during this week's maintenance.
Also, new transfers after the maintenance would not cause any trouble, so please do not worry about it.
Once again, we apologize for this issue and we will make sure it won't be repeated.
Thank you.
Eva
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Hello, Siri.
The QA team is still working on fixing the issue, and we apologize for the delayed process.
If you wish for a restoration of your L2 coin, please submit a ticket to the Customer Support.
Thank you.
Eva
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Hello,
Thank you for the opinion.
I have spoken to the related department, and we will consider bringing daily attendance event back as soon as possible.
Best regards,
Eva
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Hello,
We have identified the cause of -1 launcher error which will be fixed during the 5/23 maintenance.
For disconnection issues, please contact the Customer Service as Simoleon has mentioned above.
We apologize for the inconvenience.
Thank you.
Eva
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12 hours ago, Kikukola said:
Am I the only one who has bugged World Trading Post in the server "Guardian"? I can open it but I don't see any items and when I put something for sale it takes my money away but it doesn't list the item.
Hello,
World Trading Post is not yet available in Guardian server.
For new servers, we do not open World Trading until the value of Adena comes at a balance with other servers.
Regarding the Adenas lost, please submit a ticket to Customer Support as they will help you with the restoration.
https://us-support.ncsoft.com/faq/lin2ncw
Thank you.
Eva
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6 hours ago, Tokiwa said:
its not only when transfer stop lie .....mine and of some people's got reseted (fighting spirit skill dethrone) to lv 0 even before u guys get the issue with the server transfer thing , but like always u guys never fixed it..... i Send tickets and proved its a bug with the basic logic and screenshot : >>> how u can have (source of fire)skil enchanted +++ and (fighting spirit) skill lv 0 and 0% if need fighting spirit enchanted ++++ too for get sealed source of fire "item" what needs to enchant source of fire?. so after that they comfirmed and said add as a known issue (they said), but here u guys just says about issue of transfer really????
Hello,
We are checking the issue. Sorry that we missed your case.
We will proceed with an investigation and give updates.
Thank you.
Eva
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Hello,
We appreciate your opinion on the balance of Titan class, and it will be taken into consideration.
Thank you.
Eva
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Hello,
We have identified an issue where Dethrone skills have been reset after server transfers.Our team is currently working on resolving this issue.
For accurate recovery, please do not use the ability enhancement function from May 22 15:00 PDT to May 23 15:00 PDT.
Any enhancement occurred during the mentioned period will not be correctly restored.
We apologize for the inconvenience.
Thank you.
Eva
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6 hours ago, R0Y4L said:
Ok, some skills was fixed, but theres one that was not fixed yet.
My fighting spirit stills with 50.83%, same percentage when I transfer. How can we proceed for specifics scenarios? Ticket?
Thank you.
Your case has been noted and we are currently investigating it.
However, for a detailed examination please submit a ticket to the Customer Service with an explanation of your case.
https://us-support.ncsoft.com/faq/lin2ncw
We apologize for the situation.
Thank you.
Eva
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2 hours ago, Gusmanaki said:
@Hermes what the about the 1st transfer?
me and my friend lost also our dethrone skills and after the last maintenance we saw 0 changes...
We are currently processing the issue for both 1st and 2nd transfer.
We apologize for the delayed process.
Thank you.
Eva
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On 5/16/2023 at 10:45 PM, CoL said:
Hi,
Now that this behavior was listed as a bug and a fix is coming from Korea to fix this it, I would like to know if I can report players that are exploiting this bug and get them banned for this.
Thank you,
Hello,
Please contact Customer Support with a screenshot of the PvP case containing your location information (type /loc in chatbox to check your current location), so that we can further examine the issue.
We apologize for the inconvenience.
Customer Support: https://us-support.ncsoft.com/faq/lin2ncw
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Hello,
We are currently working on the restoration process which will be applied as soon as possible.
We sincerely apologize for the delayed process.
Thank you.
Eva
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22 hours ago, DarkMagician said:
Thank you for completely ignoring us about extending the Level Achievement Growth Package. @Hermes @GM_dufo @GM_NCA
Long maintenances every week with extra delays, missing balok/fortress/oly and random server downtimes while we are on instances.
Although we can't have some extra time to get our rewards. Well done you just made me quit the game.
16 hours ago, Grasshopper said:Please give us one more week
Hello,
Related to the Level Achievement Growth Package, the original event duration was set as Mar 15 - Apr 18.
In fact, during the maintenance on March 29, the event has been extended until May 16 (https://forums.lineage2.com/topic/26510-aden-server-maintenance-march-29-2023/).
Given that the event has already been extended for a month, we are sorry to tell you that another extension of the event is not possible.
But as I have gone through all the comment on the forum regarding the Level Achievement Growth Package, I will definitely deliver them to the related departments and ask for a future event to contain the item.
Thank you.
Eva
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On 5/9/2023 at 7:37 PM, Grasshopper said:
Hello,
Related to the Level Achievement Growth Package, the original event duration was set as Mar 15 - Apr 18.
In fact, during the maintenance on March 29, the event has been extended until May 16 (https://forums.lineage2.com/topic/26510-aden-server-maintenance-march-29-2023/).
Given that the event has already been extended for a month, we are sorry to tell you that another extension of the event is not possible.
But as I have gone through all the comment on the forum regarding the Level Achievement Growth Package, I will definitely deliver them to the related departments and ask for a future event to contain the item.
Thank you.
Eva
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Hello,
We understand the inconvenience caused by skill reset and are currently working on the issue.
We sincerely apologize for the disturbance and the delayed progress.
Will be updating as soon as possible when there is any information to share.
Thank you.
Eva
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18 hours ago, Clap said:
Hello,
We apologize for the delayed event.
We are currently working on the anniversary event/promo, which will be shared as soon as possible.
Thank you for the patience.
Eva
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On 5/2/2023 at 6:08 PM, Dwarfsaurus said:
So @Hermes, the 19th Anniversary event that should have happened in April isn't coming until June?
Hello,
We apologize for the delayed event.
We are currently working on the anniversary event/promo, which will be shared as soon as possible.
Thank you for the patience.
Eva
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Hello,
We apologize for the confusion.
The customer service system has recently been updated.
Please reach the support page via https://us-support.ncsoft.com/faq/lin2ncw
Thank you.
Eva
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Hello,
Thank you for the report.
Please contact Customer Support as they might be able to help:
https://support.lineage2.com/hc/en-us -
Hello,
We have reviewed all the comments and we appreciate everyone's contribution to this topic.
Your feedback will be communicated to the relevant departments.
Thank you.
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Live Server Maintenance: May 23, 2023
in Archive
Posted
Hello,
We sincerely apologize for the confusion caused by the early in-game announcement.
The announcement was mistakenly notified 9 hours earlier than the intended time.
We will make sure not to cause the same problem in the future.
Thank you.
Eva