How do you punch out every night knowing your job isn't done? Lag for a day, ok, maybe a week w/ an explanation, i guess. Months? No, no other US business would let their employees leave their business in the state this service is in. If you're in over your head, subcontract some1 to come in and tell you, hire someone, do something!! There's kids in high school that could probably figure this out for peanuts or a few apple time cards. Open your personal wallet, bypass Korea, and fix this. Sometimes it's easier to beg for forgiveness then ask for permission. You will not draw new customers with experiences like this and you are for sure losing old customers/money. I think Comcast actually has you beat in customer service! I'm sorry, but I live in the US, I work in the US, and I have never, EVER, seen a business run this poorly. You could double, even triple your profit with the right leadership but instead I swear, sometimes I think this is a social experiment to see how horrible a service you can provide and watch what your loyal customers do in response.