Vip Posted August 11, 2021 Share Posted August 11, 2021 I wonder when they will give me the pack I buy, they are taking too long, more than 24 hours. please if you can solve it !! Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 11, 2021 L2 Team Share Posted August 11, 2021 52 minutes ago, Vip said: I wonder when they will give me the pack I buy, they are taking too long, more than 24 hours. please if you can solve it !! Not sure what you mean since Aden hasn't been up for 24hrs yet. If you purchased an Aden Launch Pack, the code will be automatically applied to your NCSOFT Account. Activate via the “Apply a Code” tab. You will not be able to apply it until you create your character on the Aden servers. It will appear for you when you log in. Link to comment Share on other sites More sharing options...
exdao Posted August 12, 2021 Share Posted August 12, 2021 Not getting Deluxe pack here too Link to comment Share on other sites More sharing options...
Timothy Posted August 12, 2021 Share Posted August 12, 2021 metoo, i need to help . @Juji @Sunshine no have Sayha's Grace to farm https://photos.google.com/search/_tra_/photo/AF1QipPhKkGYLEAW5x4MXsZYJSLS9WGDVRShnse_E_Db https://photos.google.com/search/_tra_/photo/AF1QipOQB9tdh4C0vgcYkNrbqximFuCGB1SY4op0TuIp Link to comment Share on other sites More sharing options...
Baby4ever Posted August 12, 2021 Share Posted August 12, 2021 help me too... paypal has deducted the money but why can't I receive the package Link to comment Share on other sites More sharing options...
lPharaoHl Posted August 12, 2021 Share Posted August 12, 2021 same thing with me Link to comment Share on other sites More sharing options...
lPharaoHl Posted August 12, 2021 Share Posted August 12, 2021 @SunshineThere are accounts that did not come with the luxury package! even applying the code. It could be something in the texture Link to comment Share on other sites More sharing options...
Drac Posted August 12, 2021 Share Posted August 12, 2021 A have the same problem 12 h passed, still not have my package, money taken and the product is still not on my account … can @Sunshine have a look on it ? No answers on costumer support.. Link to comment Share on other sites More sharing options...
Timothy Posted August 12, 2021 Share Posted August 12, 2021 metoo no have sayha's grace for farm @Sunshine Link to comment Share on other sites More sharing options...
Aristos40 Posted August 12, 2021 Share Posted August 12, 2021 its been 12 hours now that i paid deluxe pack . Still havent received the goods i purchased but your company already got my money and the delay in support is like forever. So at least be a proper company and send me my pack. Dont make people lose their patience . Link to comment Share on other sites More sharing options...
Shinra_ Posted August 12, 2021 Share Posted August 12, 2021 same issue here, still waiting... Link to comment Share on other sites More sharing options...
KromBacher Posted August 12, 2021 Share Posted August 12, 2021 having same issue Link to comment Share on other sites More sharing options...
KromBacher Posted August 12, 2021 Share Posted August 12, 2021 made a purchase as well, nearly 12 hours - so far nothing Link to comment Share on other sites More sharing options...
Hippalous Posted August 12, 2021 Share Posted August 12, 2021 Did you apply the code on your ncsoft account? Link to comment Share on other sites More sharing options...
Shinra_ Posted August 12, 2021 Share Posted August 12, 2021 16 minutes ago, Hippalous said: Did you apply the code on your ncsoft account? not the issue, the issue is that payments are getting "suspicion" reviews and are processed only 12-14 hours after purchase. Link to comment Share on other sites More sharing options...
Timothy Posted August 12, 2021 Share Posted August 12, 2021 i already bought Deluxe pack 27hr ago , i no have code to active " apply a code " @Sunshine @Juji https://photos.google.com/search/_tra_/photo/AF1QipPhKkGYLEAW5x4MXsZYJSLS9WGDVRShnse_E_Db https://photos.google.com/search/_tra_/photo/AF1QipOQB9tdh4C0vgcYkNrbqximFuCGB1SY4op0TuIp Link to comment Share on other sites More sharing options...
KromBacher Posted August 12, 2021 Share Posted August 12, 2021 as title said, purchased deluxe pack for 45$, waited for 12h, so far nothing now its 14th hour. Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 12, 2021 L2 Team Share Posted August 12, 2021 I'll escalate the issue but make sure you all are following the directions below, and if you've done all of that, please send in a detailed support ticket so they can help you: https://support.lineage2.com/ The code will be automatically applied to your NCSOFT Account. After Lineage II Aden has launched, you first need to create a character on a Lineage II Aden server. This character will be the one you want to receive the items from the Aden Launch Pack. Make sure you're checking the correct character. Once that character has been created, log in to your NCSOFT Account on the Lineage II website and go to your “MY Account” page. Click on the “Apply a Code” tab and select “Lineage II” above the Unused Serial Codes window. Inside the window, select your Aden Launch Pack (either the Light Pack, Standard Pack, or Deluxe Pack) and then click the “Apply” button. You will then need to select your Aden server and the character from the list that will appear. Once selected, the pack will be sent to the in-game Dimensional Warehouse and ready for pick-up from the character you selected. From there, log back into the game and click on the Dimensional Merchant UI or visit the Dimensional Merchant NPC in the nearest town to claim your pack. Once you open the pack, all of the items included in your selected pack will be placed in your inventory. During times of increased sales volume, it is possible that you may not immediately receive the Launch Pack you purchased. There can be a delay of up to 12 hours while your order is being processed. Once your order has been processed and completed, you will receive another e-mail confirming that your order has been processed and that your items have been delivered. If you have not received your Launch Pack after 12 hours from the time your order was placed, please create a support ticket (under "Payment or Billing Issue") and Customer Support can look into the issue for you. Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 12, 2021 L2 Team Share Posted August 12, 2021 I've escalated this issue to our Customer Support team. Please let me know if you continue to have issues with acquiring your Aden Launch Packs. [UPDATE 10:35 am PT]Customer Support assures us that they're addressing the tickets for this issue. Some of these purchases may have triggered fraud alerts, which means the Fraud Team has to manually investigate/review/approve purchases that trigger these high-risk alerts. They ask that you continue to report any issues directly to Customer Support in case there's any other impacting issue. Link to comment Share on other sites More sharing options...
Shaierel Posted August 13, 2021 Share Posted August 13, 2021 21 hours ago, Sunshine said: I've escalated this issue to our Customer Support team. Please let me know if you continue to have issues with acquiring your Aden Launch Packs. [UPDATE 10:35 am PT]Customer Support assures us that they're addressing the tickets for this issue. Some of these purchases may have triggered fraud alerts, which means the Fraud Team has to manually investigate/review/approve purchases that trigger these high-risk alerts. They ask that you continue to report any issues directly to Customer Support in case there's any other impacting issue. Thank you for your effort! I have the same issue. Submitted the ticked and waiting for the reply. Is there any approximate time these requests get solved, please? Thanks! Link to comment Share on other sites More sharing options...
TenebriS Posted August 14, 2021 Share Posted August 14, 2021 I just bought it, I only received some supplies, but he did not give me the weapon, the strider or the hat. i send a ticket, but just want you know about it @Sunshine Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 14, 2021 L2 Team Share Posted August 14, 2021 49 minutes ago, TenebriS said: I just bought it, I only received some supplies, but he did not give me the weapon, the strider or the hat. i send a ticket, but just want you know about it @Sunshine Thanks for the heads up! I'm watching for you--tag me again if it doesn't get resolved my Monday. Link to comment Share on other sites More sharing options...
L2 Team Sunshine Posted August 14, 2021 L2 Team Share Posted August 14, 2021 10 hours ago, Shaierel said: Thank you for your effort! I have the same issue. Submitted the ticked and waiting for the reply. Is there any approximate time these requests get solved, please? Thanks! They're usually resolved within 72 hours (3 days). If that doesn't seem to be the case, tag me here with your ticket number and I'll follow up on my end. Link to comment Share on other sites More sharing options...
TenebriS Posted August 14, 2021 Share Posted August 14, 2021 noo why monday! T_T i loose my rank haha by the way gz for server Link to comment Share on other sites More sharing options...
TenebriS Posted August 14, 2021 Share Posted August 14, 2021 just in time , i love you! and hate you , but mostly love you XD Link to comment Share on other sites More sharing options...
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