zuku Posted August 3, 2023 Share Posted August 3, 2023 NCSOFT Support Team pm 10:07 https://youtu.be/J1fHSbg09-4 I put the Code on the website then i go to Game and try to colect and no items in the dimensional. I had the same problems with my others accounts. Link to comment Share on other sites More sharing options...
Lestia Posted August 3, 2023 Share Posted August 3, 2023 Hi, when you put the code, are you choosing server and character on website? If I remember correctly, you need to click on "death knight reborn gift", then you can choose server and the char you want to receive the gift. Link to comment Share on other sites More sharing options...
zuku Posted August 3, 2023 Author Share Posted August 3, 2023 I put the right server and char to claim the gift on Game ... But nothing happend Link to comment Share on other sites More sharing options...
HandyMan Posted August 4, 2023 Share Posted August 4, 2023 Same here! I already contact support, but nothing so far. I also cannot claim the items through the merchant. Code is activated in my account and in theory send to my character, but nothing to claim. Link to comment Share on other sites More sharing options...
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