never-ending story

[LoksL]

My story is :

Hello, i want to know if my baium ring lvl1 can be restored when Compound/Enchant fail in attemp to upgrade my baium ring lvl4.

Thx

NCSupport reply:

Reply

Hello,

Regarding any in-game restorations, we can only investigate eligibility of it when reversal actually needs to be taken place so that inquiry is submitted.

You may check the full details of the Token-based Restoration Policy here: https://us-support.ncsoft.com/faq/lin2ncw?faqNo=21

Please let us know if you have any other questions.

Regards

NCSOFT Support Team

SO I DID IT:

Hello, i want to restore my baium ring lvl1, i failed when Compound/Enchant attemp to upgrade my baium ring lvl4.

thx.

and Again the NCSUPPORT Reply is:

Reply

Greetings,

In regards to any in-game restorations, we are

able to investigate the eligibility when the inquiry

with the clear intention is submitted.

 

Also, we were unable to find any failed records of

your attempt to enchant/compound Baium's Ring

Lv. 4. So we kindly ask you to check again.

 

Please refer the full details of the Token-based

Restoration Policy here below:

 

Token-based Restoration Policy 

▲ click to view in new window

So i said to them this:

Well, I did the crafting and it failed, baium 1 disappeared and the 150 million adena were spent, I only have baium 4 left, I have no way of being able to show the attempt anywhere in the game since the game itself does not allow it, for Please check it carefully since it is an important item and the rules that you have set and you are not complying with are being complied with.

I want the item back, i have tokens and i have all requirements for the restoration.

SO any GM Can Help with this?? @Hermes@Wissp

The last ticket is this Receipt Number: 2146765

 

[LoksL]

and the last response is:

 

Reply

Hello,

After reviewing your request, we have verified

that the item you noted does not meet the

requirements for restoration - as it turns out to 

be a crafting item, with chance based results.

 

Unfortunately, we will be unable to assist you in

this case as we do not provide services of reverting

special crafting with percentage based results.

 

We hope you understand this matter as we proceed

based on strict rules and regulations for restorations.

 

If you have any more questions or inquiries, please

don't hesitate on contacting us.

 

Regards,

NCSOFT Support Team

[SheOrc]

They never restored failed Lv.5 Epic attempts. Only if the item is broken during Enchantment. Not consumed.